1/5 Lillian B. 1 year ago on Google
I
had
a
really
bad
experience
with
this
hotel.
I
almost
never
leave
negative
reviews
(literally
maybe
one
other
time
in
my
life),
but
hope
others
can
benefit
from
the
information.
We
stayed
in
April
2023.
It's
a
shame,
because
the
location
is
good
and
the
staff
onsite
is
nice.
However,
there
was
trash
outside
the
hotel
entrance
for
the
entire
three
days
of
our
stay,
no
one
cleaned
it
up.
The
restaurant
next
door
managed
to
keep
their
area
clean,
but
not
this
hotel.
There
were
ants
in
our
room
and
the
cleaners
came
at
really
weird
times
-
super
inconsistent.
Beds
were
uncomfortable
and
the
smoke
from
restaurants
below
overwhelmed
the
patios,
so
it
was
even
tough
to
enjoy
the
outdoor
balcony.
FYI
there
are
other
hotels
close,
so
I
highly
recommend
looking
into
those
instead
of
this
one
to
take
advantage
of
the
good
location.
The
worst
was
the
customer
service.
I
booked
my
stay
months
ago,
but
never
received
a
confirmation
email
(yes
I
checked
spam).
I
wanted
to
make
sure
I
had
lodging,
so
I
contacted
customer
service
to
explain
the
situation
and
booked
the
same
room
to
ensure
I
had
lodging
since
I
was
leaving
the
following
week.
I
only
revived
confirmation
for
the
second
booking
to
my
email,
and
when
they
responded,
customer
service
confirmed
only
one
booking.
So
that
was
that.
But
then
when
I
checked
in
to
the
hotel,
they
said
I
had
two
reservations
and
would
be
charged
for
the
first
night
in
BOTH
ROOMS,
despite
the
fact
that
I
reached
out
to
avoid
this
very
circumstance.
They
refused
to
remedy
the
situation
and
were
super
rude
to
me.
I
was
shocked
to
receive
the
kind
of
treatment
for
something
so
obviously
their
mistake
and
easy
to
fix.
Maybe
they
are
under
new
management
since
the
other
reviews?
I
am
not
sure.
Beware
of
this
-
I
recommend
looking
elsewhere!
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