Feelathome Plaza Apartments image

Feelathome Plaza Apartments

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😠 I want to share my candid and detailed review of the hotel where I recently stayed. It is my intention to provide valuable feedback to both the management and potential guests. While I encountered numerous issues during my time there, I believe it is important to present a fair and balanced assessme... People often mention stay, hotel, room, assistance, staff, lack, experience, balcony, hours, access,


Address

C/ de Vilardell, 16, Sants-Montjuïc, 08014 Barcelona, Spain

Website

www.feelathome.com

Contact

+34 935 39 79 92

Rating on Google Maps

3.80 (85 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: stay (12) hotel (11) room (8) assistance (7) staff (6) lack (6) experience (6) balcony (6) hours (6) access (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Fatma G. 10 months ago on Google
    I want to share my candid and detailed review of the hotel where I recently stayed. It is my intention to provide valuable feedback to both the management and potential guests. While I encountered numerous issues during my time there, I believe it is important to present a fair and balanced assessment. First and foremost, I must express my extreme dissatisfaction with the hotel's air conditioning system. Despite multiple attempts to bring this matter to the attention of the staff, the issue remained unresolved throughout my stay. As a result, I endured five consecutive sleepless nights due to the unbearable heat. This lack of responsiveness to a basic guest necessity was deeply disappointing. In addition to the air conditioning problem, there were several maintenance issues that marred my experience. The lock on the toilet was faulty, and despite reporting it, no effective action was taken to rectify the situation. This disregard for guest safety and comfort was concerning. Furthermore, I discovered that the balcony door could not be securely locked, which left me feeling vulnerable and anxious during my time in the apartment. Regrettably, the beds in the room were exceptionally uncomfortable. This significantly impacted my ability to rest and enjoy a good night's sleep, which is essential for any guest seeking a pleasant stay. Another notable aspect of my disappointment was the lack of cleanliness throughout my six-day visit. The room was not adequately cleaned, and the absence of essential amenities, such as toothpaste and toothbrush, was an unexpected inconvenience. Moreover, the absence of trash cans forced me to venture outside in search of a suitable solution. It is worth mentioning that the limited hours of operation for the reception desk and the lack of 24-hour physical assistance were inconvenient. The contact number provided for assistance proved to be ineffective in addressing my concerns promptly, leaving me feeling unsupported and frustrated. Lastly, I was disappointed by the restricted access to the terraces after 10 o'clock. This restriction hindered my ability to fully enjoy and make use of the outdoor spaces during my stay. Considering the aforementioned issues, it is with a heavy heart that I cannot recommend this hotel to others. The lack of responsiveness, unprofessional behavior, and disregard for guest comfort and safety were major setbacks to an otherwise potentially pleasant stay. I sincerely hope that the management takes these concerns seriously, addresses the deficiencies, and strives to provide a significantly improved experience for future guests.
    5 people found this review helpful 👍

  • 1/5 Lina 10 months ago on Google
    I want to warn all of you. This is the worst hotel ever; don't come near it. They are scammers. The air conditioning doesn't work, and I informed them about it 10 times, but they didn't care. I literally could not sleep for 5 days because it was so warm. The lock on the toilet didn't work, and they also didn't care when I told them about it. The door to the balcony couldn't lock, and I didn't feel safe in the apartment; I also informed them about this. The beds were so uncomfortable. They don't respect and they don't care about what you tell them. That is very unprofessional. There was no toothpaste, and there were no toothbrushes. They didn't clean the room once during the six days I was there. They didn't have any trash cans; I had to go out on the street to find one. The reception is only open a few hours a day, and you don't get 24-hour physical assistance. They have a number you can call, but it's unhelpful. You cannot access the terraces after 10 o'clock. I will contact their head office and inform them that their employees are all a bunch of liars. Once again, don't come near the hotel. I'm warning you all.
    3 people found this review helpful 👍

  • 1/5 Mehdi A. 10 months ago on Google
    I want to warn all of you unequivocally: this is, without a doubt, the worst hotel you could ever encounter. Please, do not come near it. They are nothing but scammers. Despite informing them repeatedly, the air conditioning never worked, and my complaints fell on deaf ears. I literally could not sleep for five days due to the unbearable heat. The lock on the toilet was faulty, and they showed no concern when I reported it. Furthermore, the balcony door couldn't be locked, leaving me feeling unsafe in the apartment. The beds were unbelievably uncomfortable. They have no respect for guests and disregard any feedback given to them. Such behavior is highly unprofessional. On top of all that, there was no toothpaste or toothbrush provided, and the room remained uncleaned throughout my six-day stay. They didn't even have any trash cans, forcing me to go out onto the street to find one. Moreover, the reception is only open for a few hours a day, and you don't have access to physical assistance 24 hours. The number they provide for assistance is utterly useless. Additionally, access to the terraces is restricted after 10 o'clock. I fully intend to contact their head office and inform them about the dishonesty of their employees. Once again, I implore you, stay far away from this hotel. Consider yourselves warned.
    3 people found this review helpful 👍

  • 1/5 Maytham A. 10 months ago on Google
    I would like to share my honest feedback about my recent stay at this hotel, in the hopes of providing useful information for future travelers. While I encountered several challenges during my stay, I believe it's important to present a balanced review. First and foremost, the hotel's air conditioning system was consistently non-functional despite my repeated complaints. As a result, I endured five sleepless nights in unbearable heat. This issue greatly impacted my overall experience and left me disappointed with the lack of responsiveness from the hotel staff. Furthermore, I encountered some maintenance problems with the room. The lock on the toilet was faulty, and despite reporting it, no immediate action was taken. Additionally, the balcony door couldn't be locked properly, which left me feeling somewhat unsafe in the apartment. The comfort of the beds was also below expectations. I found them to be extremely uncomfortable, which affected my ability to rest and relax during my stay. In terms of cleanliness, I was disappointed to find that my room was not properly cleaned throughout my six-day stay. The absence of basic amenities, such as toothpaste and toothbrush, was also a notable inconvenience. The hotel's reception hours were limited, and access to physical assistance was not available 24 hours a day. The provided contact number for assistance proved to be unhelpful and inefficient in addressing my concerns promptly. Additionally, the hotel enforced restricted access to the terraces after 10 o'clock, which somewhat limited my enjoyment of the outdoor spaces. I understand that every hotel may have its shortcomings, but the lack of responsiveness and attention to guest concerns displayed by the staff was highly unprofessional and disappointing. In conclusion, based on my personal experience, I cannot recommend this hotel to others. I sincerely hope that the management takes these concerns seriously and makes improvements to provide a more satisfactory experience for future guests.
    1 person found this review helpful 👍

  • 1/5 thomas y. 1 year ago on Google
    Terrible experience. The room is not cleaned well, the furniture maintenance is very poor, the sofa bed is broken, it feels dirty everywhere, and the smell in the corridor is terrible. Although there is an underground parking lot, the parking space is too small to park at all. Do not recommend this place.
    1 person found this review helpful 👍

  • 5/5 Barbara M. 7 years ago on Google
    You never know what to expect when booking last minute online. I was very pleased to find a beautiful apartment with everything we needed. W/D was a pleasant surprise. Full kitchen, comfortable bed, living room, elevator and the location was perfect. Off the major street on a quaint corner with cafe's, market, restaurants right out the front door. Walking distance to the airport bus (5Euros) and a very wonderful staff. Loved this little home away from home. The balcony was the perfect coffee place to enjoy the local view. The rooftop balcony had an extended view and charm of the city. I will stay there again. We just got lucky. Thank you Laura for being such a giving, friendly host. See you soon.
    1 person found this review helpful 👍

  • 4/5 Andrea C. 1 year ago on Google
    Very spacious, knew exactly what we were expecting from the images posted by owners. Very clean and very helpful staff. Easy to commute to airport and more central parts of the city. Lots of shops and restaurants nearby. There is a beautiful placa close by and water fountains.

  • 4/5 Dániel S. 2 years ago on Google
    Hidden gem - in relation of price and location. The staff won’t bother you and the spaces are huge and comfy. The only disadvantage is the wall because it is thinner then the usual, so if you are unlucky, you can get a loud neighbour, what can be a bit annoying. Overall, I would suggest the place for anybody. Also, there is no requirement for deposit, so it offer a much more flexible stay for your holiday.


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