1/5 Fatma G. 10 months ago on Google
I
want
to
share
my
candid
and
detailed
review
of
the
hotel
where
I
recently
stayed.
It
is
my
intention
to
provide
valuable
feedback
to
both
the
management
and
potential
guests.
While
I
encountered
numerous
issues
during
my
time
there,
I
believe
it
is
important
to
present
a
fair
and
balanced
assessment.
First
and
foremost,
I
must
express
my
extreme
dissatisfaction
with
the
hotel's
air
conditioning
system.
Despite
multiple
attempts
to
bring
this
matter
to
the
attention
of
the
staff,
the
issue
remained
unresolved
throughout
my
stay.
As
a
result,
I
endured
five
consecutive
sleepless
nights
due
to
the
unbearable
heat.
This
lack
of
responsiveness
to
a
basic
guest
necessity
was
deeply
disappointing.
In
addition
to
the
air
conditioning
problem,
there
were
several
maintenance
issues
that
marred
my
experience.
The
lock
on
the
toilet
was
faulty,
and
despite
reporting
it,
no
effective
action
was
taken
to
rectify
the
situation.
This
disregard
for
guest
safety
and
comfort
was
concerning.
Furthermore,
I
discovered
that
the
balcony
door
could
not
be
securely
locked,
which
left
me
feeling
vulnerable
and
anxious
during
my
time
in
the
apartment.
Regrettably,
the
beds
in
the
room
were
exceptionally
uncomfortable.
This
significantly
impacted
my
ability
to
rest
and
enjoy
a
good
night's
sleep,
which
is
essential
for
any
guest
seeking
a
pleasant
stay.
Another
notable
aspect
of
my
disappointment
was
the
lack
of
cleanliness
throughout
my
six-day
visit.
The
room
was
not
adequately
cleaned,
and
the
absence
of
essential
amenities,
such
as
toothpaste
and
toothbrush,
was
an
unexpected
inconvenience.
Moreover,
the
absence
of
trash
cans
forced
me
to
venture
outside
in
search
of
a
suitable
solution.
It
is
worth
mentioning
that
the
limited
hours
of
operation
for
the
reception
desk
and
the
lack
of
24-hour
physical
assistance
were
inconvenient.
The
contact
number
provided
for
assistance
proved
to
be
ineffective
in
addressing
my
concerns
promptly,
leaving
me
feeling
unsupported
and
frustrated.
Lastly,
I
was
disappointed
by
the
restricted
access
to
the
terraces
after
10
o'clock.
This
restriction
hindered
my
ability
to
fully
enjoy
and
make
use
of
the
outdoor
spaces
during
my
stay.
Considering
the
aforementioned
issues,
it
is
with
a
heavy
heart
that
I
cannot
recommend
this
hotel
to
others.
The
lack
of
responsiveness,
unprofessional
behavior,
and
disregard
for
guest
comfort
and
safety
were
major
setbacks
to
an
otherwise
potentially
pleasant
stay.
I
sincerely
hope
that
the
management
takes
these
concerns
seriously,
addresses
the
deficiencies,
and
strives
to
provide
a
significantly
improved
experience
for
future
guests.
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