1/5 Olga B. 1 year ago on Google • 2 reviews
Location
was
fair.
No
other
pluses.
1.
The
room
was
not
cleaned
at
all
during
all
our
stay,
3
nights.
No
towels
changed,
no
refillables
refilled.
2.
Common
areas
of
the
hotel
are
dirty
and
really
worn
out.
3.
Breakfast
is
poor,
tasteless,
unclean.
Breakfast
area
is
tiny,
you
literally
eat
in
front
of
the
main
entrance
and
the
reception.
4.
The
room.
Dark
grey
walls
make
the
room
feel
like
a
dungeon.
Poor
lightning.
Poor
beds
and
bedding
arrangements.
The
only
window
faces
another
building
which
is
a
foot
away,
the
view
is
on
the
pipes
and
thr
"well".
5.
Staff
was
rude,
unhelpful,
careless.
Understaffed.
6.
No
operational
reception.
For
check-in,
check-out,
any
queries,
one
has
to
go
the
"sister-hotel"
across
the
street.
7.
Unfair
and
rude
treatment.
Once
you
pass
an
enormous
queue
at
the
reception
of
the
sister
hotel,
the
reception
staff
would
tell
you
to
wait
because
guests
of
the
sister
hotel
have
priority
and
serviced
first.
Instead
of
helping
guests
who
already
waited
for
more
than
an
hour
for
check-in,
the
staff
aggressively
jumps
at
guests,
how
did
they
dare
get
inside
the
hotel
through
the
front
entrance.
You
can
only
grt
inside
if
you
have
a
card.
8.
Reception
is
left
unattended
for
hours
and
hours.
9.
Drainage
does
not
work
properly.
10.
Air
circulation
and
room
heating
do
not
work
properly.
It
was
August,
but
the
weather
was
about
12-16
degrees.
The
room
was
very
cold.
But
extremely
stuffy.
11.
We
asked
to
upgrade
the
room
and
were
promised
a
different
room,
it
was
available.
But
the
receptionist
did
not
know
how
to
change
rooms
in
their
system.
So
he
told
us
to
wait
for
10
minutes
until
the
new
shift
receptionist
comes.
Instead
of
10
minutes,
she
showed
up
in
2
hours.
She
refused
to
change
our
room
and
she
lied
that
it
was
no
longer
available.
It
was
clear
that
she
just
was
not
bothered
to
make
changes
in
their
system.
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