1/5 Cindy G. 1 year ago on Google
I
have
stayed
in
over
a
hundred
Motel
6’s
throughout
my
life
and
have
never
had
a
bad
experience
until
this
time
which
was
absolutely
horrendous.
The
front
desk
staff
(both
ladies)
had
a
terrible
attitude
(with
other
guests
and
myself).
I
booked
my
room
for
one
night
2
weeks
in
advance
for
a
queen
non-smoking
room.
When
I
got
there
to
check
in,
the
girl
helping
me
at
the
front
desk
said
all
they
had
were
smoking
rooms
with
a
queen
bed
or
non-smoking
with
2
double
beds.
I
had
proof
of
my
reservation
with
me.
What
is
the
point
of
reserving
a
room
in
advance
if
the
room
is
not
going
to
be
held
for
you??
Listening
to
other
guests
checking
in
at
the
same
time,
it
was
the
same
story
being
told
to
everyone.
Then
the
front
desk
girl
tried
to
tell
me
that
I
was
going
to
have
to
pay
$7
EXTRA
for
the
DOWNGRADED
bed
size.
I
refused
this
and
actually
inquired
about
getting
a
partial
refund
for
what
I
paid
since
the
room
was
downgraded
from
what
I
reserved.
At
this
point
she
was
extremely
rude
and
just
checked
me
in
without
saying
anything
about
what
room
she
was
checking
me
in
to.
I
got
up
to
the
room
and
it
was
in
fact
a
double
bed
room.
I
went
back
down
to
again
request
a
partial
refund
since
this
is
not
what
I
reserved.
At
this
time
the
other
girl,
with
many
other
guests
in
the
check-in
area,
YELLED
that
I
could
take
the
room
I
was
given
or
get
a
refund
and
leave.
I
requested
to
speak
to
management
but
it
was
too
late
at
night
(~9pm)
so
they
were
not
around.
Given
the
belligerence
of
the
front
desk
staff,
I
left
and
went
back
to
the
room
to
speak
with
my
boyfriend.
He
then
went
back
downstairs
to
the
desk
where
the
girls
were
again
extremely
rude.
He
requested
that
we
receive
the
refund
for
the
room,
at
which
time
they
told
him
that
wasn’t
an
option
anymore
and
then
the
staff
member
WALKED
OFF
as
he
was
trying
to
speak
with
her.
My
boyfriend
used
to
work
in
hotels
(as
front
desk
staff
and
then
as
a
sales
manager)
and
this
is
the
most
obscene
behavior
either
of
us
have
ever
witnessed.
I
attempted
to
find
a
phone
number
online
to
speak
with
someone
(customer
service,
etc)
and
it
was
after
hours
so
I
was
unable
to
do
so.
I
left
an
online
message
and
asked
someone
to
please
call
me
(or
at
least
email
me)
to
further
discuss
this
experience
and
have
still
not
heard
from
anyone.
Again,
I
have
stayed
at
tons
of
Motel
6’s
and
have
never
had
a
problem
before
now.
I
again
would
appreciate
someone
reaching
out
to
me
to
discuss
this
experience
and
I
highly
recommend
finding
new
front
desk
staff
at
this
location
specifically.
They
have
no
business
working
in
customer
service
with
the
attitudes
they
showed
that
night.
Other
than
this,
minus
the
bed
size,
the
room
itself
was
as
expected
for
a
Motel
6
(which
is
fine
for
me).
Cleanliness
was
fine.
The
area
itself
is
definitely
sketchy
and
there
were
quite
a
lot
of
people
just
hanging
around
outside
into
the
night,
but
this
was
not
what
I
had
issues
with.