3/5 Dianne L. 1 year ago on Google
We
stayed
6
nights,
over
Christmas.
Our
room
was
comfortable
and
cleaning
staff
did
a
great
job
cleaning
every
day.
The
pool
was
a
nice
feature,
but
very
warm
(too
warm
to
swim
laps)
and
was
so
busy
that
hotel
staff
set
hours
for
children.
It
is
about
a
40
minute
walk
to
city
centre.
Service
at
the
hotel
restaurant
was
very
poor.
Wait
time
(we
had
to
approach
servers
...
who
we
never
saw
again),
lack
of
service
(coffee
never
arrived
until
we
asked
for
it
a
third
time)
and
quality
of
food
left
us
frustrated
and
dissatisfied.
We
opted
to
eat
away
from
the
hotel
as
much
as
possible,
which
was
the
opposite
of
our
experience
at
any
other
Intercontinental
that
we
have
stayed
at.
Many
features
of
the
hotel
are
more
in
keeping
with
a
3
star
hotel
(eg.
shampoo
bottle
attached
to
wall
of
the
shower).
When
we
were
approached
by
front
desk
to
discuss
an
issue
in
the
dining
room,
we
were
given
excuses
and
told
they
were
in
compliance
with
IHG
standards.
We
are
still
not
sure
why
we
were
approached,
other
than
to
defend
themselves,
rather
than
to
resolve
a
problem.
Our
next
trip
to
Dublin,
we
will
be
looking
at
staying
elsewhere.