**Press to read all** Not recommended for female and/or anyone who needs privacy and security On Jan 28, close to midnight, friend and I was in the room, one sleeping and one having shower (the whole bathroom is glass made, people can see thru inside if curtain is not all closed). Both of us heard our door was being scanned and subsequently being opened. (There is no door knocked beforehand) We were shocked and we shouted then we heard a guy said “sorry sorry” but we did not manage to see who did it and that night, we used a chair to block the door as we were scared. The next day, we approached Malay receptionist (male) he was the one who welcomed us on the first day, I told him what had happened last night so he checked the CCTV and noticed that the night shift Chinese staff (male) did it. An Indian staff (male) explained to us that the Chinese staff wanted to check another room but accidentally used his staff card to open our door. 1. Seriously, who the hell will check the room at around 12am 2. The Indian male staff said he could arrange the Chinese guy explain to us together with the hotel Manager - Vincent. My view is, all these male staff really did not know the seriousness of this issue. They look at this just as a few seconds incident but this impact and phobia to female would last for long. The video has shown their staff opened the door, this is the fact. No matter what the hotel staff trying to clarify, this hotel should still bear the responsibility. Say sorry really no cure. 3. Indian staff started to talk about what they could do to the Chinese staff but I am not shareholder of this hotel. I seriously not interested to know how they gonna train their staff so I asked “what you gonna do with your customer now”. The Indian staff said “no” so no means what. He only keep telling me that he is sorry about this 4. I understand the customer right, some hotel would offer full refund + voucher as the compensation but this hotel does not want to go to this route. He did not offer but keep asking us how do we want to resolve this. In my view, the hotel staff and the management should provide solution to customer not the other way round (again, don’t keep talking about how you gonna train your staff). So, after a bit tiring of listening to the same things they said, I propose “refund”. And he agreed partial refund. Now, on this matter, I seriously think that the refund request should not come from the customer. 5. Both me and my friend discussed about it further and decided not to even get the refund, as this is not about money can settle our uneasy feeling/ phobia. Imagine today, you were a solo traveller and you were having shower (naked) in the glass made bathroom with your curtain open, and the male staff “accidentally” opened the door again without anyone shouted at him and he stepped inside to the room. This will be a harassment incident, CCTV showed, enough evidence, can be a court case. From female perspective, we step up and voice out. We don’t wish to see any more victims like us. Indian staff (male) explained to us that this is the first time and will be the last time, we want to raise a red flag here to alert you all, if you experience the same with this hotel, it’s definitely not the first or last case. Me and my friend just found out that there was similar incident happened in Jan, 2020. See screenshot below.

Parking is a slight issue... the hotel offers discounted parking across the street but you can't move your car between midnight and 8am. The room key didn't work... twice... so they changed the room rather then just the key?? To get to the sink you need to pass the shower and the toilet seat... not practical at all but it does look nice on the pictures. There is no difference in the room sizes that is in any way noticeable. The rooms upstairs are pretty much identical to downstairs BUT.. you have no elevator and no one to assist with luggage AND you don't have your own little area right outside the room. So if you take the cheaper room. You actually get more bang for your buck!!! You are welcome! ;) Edit: Do not book if you intend to sleep before midnight... somewhere in the neighbourhood is a club and you can hear it in every room... Another edit... THERE'S PIGEONS OR RATS IN THE CEILING HALLWAY HAVING A PARTY! Apparently maintenance knows but didn't bother yet to do something about it. Management isn't around ro talk to...

I wasn't expect this is 5 star facilities and you get what you paid. Overall worst experience. I called Agoda requested refunds right after I paid and check in due to unacceptable cleanliness issues. There is no 3 star standard. And hotel REFUSED to refund as promised. I'm glad Agoda kept all the evidence. 4 months later, hotel still denied to waive the fee. So Agoda absorbed the fee that i paid to HOTEL. RIDICULOUS. DO NOT STAY IN THIS HOTEL. TERRIBLE CLEANLINESS ISSUE AND DISHONEST. Cleanliness: hair and dirty spot on the bed and I'm not even lie down yet😔 probably left from previous customer Facilities: they didn’t refill toilet roll. Conclusion: Even is the budget hotel, but they should provide clean room for customer at least. Terrible and traumatize. Drive 5 hours for vacation and it completely ruined my mood.

Not recommended for female and/or anyone who needs privacy and security On Jan 28, close to midnight, friend and I was in the room, one sleeping and one having shower (the whole bathroom is glass made, people can see thru inside if curtain is not all closed). Both of us heard our door was being scanned and subsequently being opened. (There is no door knocked beforehand) We were shocked and we shouted then we heard a guy said “sorry sorry” but we did not manage to see who did it and that night, we used a chair to block the door as we were scared. The next day, we approached Malay receptionist (male) he was the one who welcomed us on the first day, I told him what had happened last night so he checked the CCTV and noticed that the night shift Chinese staff (male) did it. An Indian staff (male) explained to us that the Chinese staff wanted to check another room but accidentally used his staff card to open our door. 1. Seriously, who the hell will check the room at around 12am 2. The Indian male staff said he could arrange the Chinese guy explain to us together with the hotel Manager - Vincent. My view is, all these male staff really did not know the seriousness of this issue. They look at this just as a few seconds incident but this impact and phobia to female would last for long. The video has shown their staff opened the door, this is the fact. No matter what the hotel staff trying to clarify, this hotel should still bear the responsibility. Say sorry really no cure. 3. Indian staff started to talk about what they could do to the Chinese staff but I am not shareholder of this hotel. I seriously not interested to know how they gonna train their staff so I asked “what you gonna do with your customer now”. The Indian staff said “no” so no means what. He only keep telling me that he is sorry about this 4. I understand the customer right, some hotel would offer full refund + voucher as the compensation but this hotel does not want to go to this route. He did not offer but keep asking us how do we want to resolve this. In my view, the hotel staff and the management should provide solution to customer not the other way round (again, don’t keep talking about how you gonna train your staff). So, after a bit tiring of listening to the same things they said, I propose “refund”. And he agreed partial refund. Now, on this matter, I seriously think that the refund request should not come from the customer. 5. Both me and my friend discussed about it further and decided not to even get the refund, as this is not about money can settle our uneasy feeling/ phobia. Imagine today, you were a solo traveller and you were having shower (naked) in the glass made bathroom with your curtain open, and the male staff “accidentally” opened the door again without anyone shouted at him and he stepped inside to the room. This will be a harassment incident, CCTV showed, enough evidence, can be a court case. From female perspective, we step up and voice out. We don’t wish to see any more victims like us. Indian staff (male) explained to us that this is the first time and will be the last time, we want to raise a red flag here to alert you all, if you experience the same with this hotel, it’s definitely not the first or last case. Me and my friend checked booking.com and Agoda review and there was similar incident happened in Jan, 2020 and July 2020. See screenshot below.

They charged us additional RM 100+ for their check in check out in Friday, Sat, and Sunday. And each day they charge RM30. This check in and check out supposed is their work, but they still want to charge. Bad attitude staff. Cleanliness is bad too. Even television cannot be used. Pay RM170 for nothing. Overall SUPER BAD.

Totally disappointed. Pricing listed is not the actual price but with hidden fees. They gonna have a extra charges for RM30 Friday, Saturday, Sunday, Public Holiday booking due to these period. But understandable for the government tax with RM2. The unreasonably extra charges for RM30 and received nothing is really frustrated. Room not clean and lousy services. The Charges not with per room or per checked in, but with per night! Totally not recommended, I don’t see any reason for the surcharged.

If i could give it a Zero star, I will. A total mislead of the photos published. This is the worst hotel I ever stayed in Malaysia. At this time, of Endemic I could not believed that there is such operator that didn't even care about the cleanliness and mislead consumers to book with nice pretty pictures. Stained bedsheets with pubic hair on it, mouldy bathrooms and super tiny rooms! I wish the Ministry of health should go for a spot check, I came back with a bad sinus. To whoever that is considering to book this place, please don't even consider!

Worst hotel ever. I drove 15 hours from Jb-pen with all the jammed. When i reach they told me fully booked. I booked the hotel 5 days before and charged my credit card already. And they say they couldn’t do anything. All other hotels in penang were full due to school and public holidays. So i slepy in the car with my two children. After one week i haven't received my refund. Management is horrible. The worst i ever met.

Location is not bad in the city. Personally my room was actually okay, the bed was prepped well, the size I got was big enough for myself. The toilet has a nice design. However, there is 2 important MAIN issues: 1. The noise. If you got the room that’s facing outwards the main street, then expect to experience noise like 80% of the time. I had issue sleeping, throughout the night I can hear motorcycle sounds (a lot came from bike gangs and muscle bikes that passes by multiple times in the area), some girl crying, people talking outside, car sounds, and even a garbage truck came and was extremely loud while processing the rubbish. Writing this review at 2:50am when I tried to sleep at 12am onwards btw. There are like some sort of “air tight” windows however it does not help with the noise at all. As I woke up in the middle of the night, I can tell that some other poor residents were suffering too, one of them got out of their room…probably to remind the reception about the noise… 2. No hot water - If you’re someone like me who is not used to hot water, then this could be a pretty annoying problem. There’s no heater switch anywhere, so the water you’re using is what you’re gonna get. Overall not a pleasant stay, would rather use the same price or a little more expensive to get a place that is quieter at least.

Everything seems to be fine before staying in. Located well. But… 1. No lift 2. Only one room card 3. Room is much more smaller than expected 4. Washroom door is transparent. Room door is just beside the washroom. When one is inside washroom, you can’t open room door and that’s very inconvenient. Ridiculous design, open room door can straight away look into washroom. Outside passerby can easily look in too. 5. Only 1-2 sockets. Not enough for charging two person’s power bank / phone / AirPods / Apple Watch. Don’t think of your laptop and other which needs electric supply :) One socket under television, one beside the bed, I saw the socket beside bed the second day :) peekaboo :)))) 6. We checked in two rooms. Another room flooded 💧 7. Don’t do shy shy thing ya :) my friend who stayed another room opposite my room heard my laughter 🥹asked me to shut up to prevent my neighbours shut me up. 8. Roof garden is nothing worth to waste your phone battery to take any photos ya. Hmmmmm… The worst hotel I stayed in Penang 😅

I like the all white theme of the hotel from the exterior to the interior. The decor is simple yet classy. As usual, my first rule is to look at the linen and towels and this hotel do not dissappoint. They are fresh and crisp. One more added incentive is the location in Georgetown. It is so easy to walk to all the must visit places around.

The room had water marks, looks poor maintained and the strong toilet smell leaks into the whole room unless I turn on the toilet lights with the ventilator. Room didn’t feel clean. 7 am could hear people banging on neighbours door. Wouldn’t return to this place. Picture shown online isn’t updated. Wouldn’t recommend

Bad Hotel‼️‼️ The hotel is dirty! Lots of psyllids crawling around! Bites all over my feet! I asked the person in charge of the front desk for an explanation, and she just said that she would change the room for us for one night! The point is that my foot was bitten so badly that I don't even pay for the medical bills! Black Heart Hotel!🤬🤬🤬

The room hot water not hot at all. Almost for 10minutes still no hot wster supply. Bed is good but at ground floor outside was so noisy. Can't really have a peaceful rest. But the biggest problem was still the hot wster supply during shower. Totally 0 star for the shower.

It was a basic minimalist room, small and more japanese style, change of towels n additional water bottles, toothbrush are provided in the common area. It was a little noisy being located near a mosque and hawker center with daily karaoke session. Overall staff are friendly and location is easily accessible to the center of Georgetown.

I usually dont write reviews but the service they provided was top notch so it compelled me to give them a buck up .. By time we arrive front reception person Mr. Kamal Azizi was very friendly & helped us with check in. They have cold and hot water machine so if u guys wish to enjoy coffee at any time. The room by itself was impressivly clean & they also have outdoor for smoking on 2nd floor which reminded me of europe ;) Price is affordable too . Famous eateries can be found just around the corner. This hotel is recommeded . Best in penang. Will visit again.

Avoid at all cost… rooms have no sound proofing at all and therefore it’s very noisy. You will be disturbed by the sound from both the corridor and streets the whole day. And no hot shower too. What kind of hotel in this era that doesn’t have hot shower???

The room provided is in bad condition which mole and rust have developed in the room. The cleanness of the room is very questionable where my partner and I have developed itches and red spots after just few hours of stay. We have to change hotel because of this and obviously any kind of room changes does not help with poor hygiene in the premise. The nearby surrounding is noisy with many bars nearby, that might be a good thing if you are a night owl but should look for another hotel if you are looking for a good night sleep.

spent a night over at the southern Boutique hotel. Check in was a breeze, receptionist on duty was an indian lady who was very friendly and helpful. She shared with me information on the nice food around the area. The room was smaller that i though, however i travelled alone and that was fine. I personally feels that the room could do with some refurbishment, as there was stains mark on the wall and the shower head was not in working condition. Overall, it's not bad for a few nights of stay!

Rooms before the pandemic were in much better conditions. Room access card system was down when we checked-in. Got to access the room manually with key. Basic cleanliness is not met. Bathroom is not clean, scums found on tap, shower lever and edges of the glass panels. Toilet paper holder came off. Light bulb fused. Limited tv programmes, no english channels at all. Small issues like these matter to us.

Room was very dirty, scum on table, walls dirty, all creaks and crevices filthy, bed was dirty, bathroom was filthy looks like room or bathroom hasn’t had a proper deep clean or much of a clean at all for that matter for years. The smell is almost overwhelming, it smells stale and bad it’s very pungent also a smell of pain. Not worth the money. Room also very very small.

We chose this hotel for its great location, unfortunately the experience fell short. 1. The soundproofing is inadequate - I could hear conversations from the lobby, noises from the streets, even loud singing from nearby places. 2. Questionable hygiene - water stained on wall, stained and grimy bedsheets is uncomfortable and causes itchiness. 3. Bugs - We could spot mosquitoes and bugs buzzing around in the room. 4. My worst experience with them - 3 out of the rooms that we booked, the door latches were broken. When we notified 1 of the hotel staff about the broken latches, the response was unexpected and unpleasant, the staff was questioning us if we are the one who broke the latches instead of offering assistance. This is ridiculous! What is the intention of us breaking the door latches ? It was a disappointing experience despite the promising location. I would avoid this place at all cost!

This is a pure dump. Don't waste your money staying here. Room looks good in pictures but in real there is literally no space, rubbish lying next to bed, dirty linens, arrogant staff. We had to leave the property by six in morning to catch international flight but no one was there to assist for check out. There was tons of ants on the wall, couldn't sleep until 3am.

Room not very clean Bathroom no hot water , n after call customer service also check on comment only know since last few mth ago “maintenance” till now still no hot water. Coz is too late 0050 how come to bath cold water in this time? N I saw mosquitoes fly in the room Wall liking water.

Surprised by all the negative reviews about this place.. hotel was definitely quite basic and the rooms are small, but the location is great, staff are friendly - it has everything you need if you're planning on exploring George Town.

Really nice hotel in British colonial style. Next to the hotel is a 24/7 convenience store. A lot of restaurants and hawker stalls are near by. If you walk it'll take around 15min to the historic centre and 20min to the ferry port.

Rooms is lovely Tv not functioning Really had a great chat with my wife🤣 Free parking is hard to find

The location of this hotel is strategic, within walkable distance to a lot of eateries. Friendly staff! However, downside is that the rooms are very small for the price we paid (was not expecting this as they looked a lot more spacious in the photos). The facilities were also pretty worn out and in dire need of touch up. Our room was not exactly clean either (there were some ants on the wall). The walls are pretty thin too so be sure to get some ear plugs for a good night’s sleep!

I think they need to do some touch up and renovation for their building. Especially the washroom. There is some ants on the wall, make me feel uncomfortable. There's a car in the parking lot across the street with a broken alarm system and it's been going off all night

Dirty room, dirty bathroom, dirty bed. Smelly room, no extra room lock. Tv not functioning. But reception staff is very friendly and kind

was exactly as described and shown in the pictures. Nice and clean Hotel in a great location. Real good price-value ratio

Interior and exterior of hotel is simple and classy. That’s all for the good side. It could be just me had the bad luck that night, there was motor gang gathered near my room window at midnight, chit chat, had fun and made noice, plus the soundproof really bad, disturb our sleep that night. I will not recommend for light-sleeper.

Hotel located beside the road when many tourist walked nearby.. expected to hear mumbling or steps.. hotel provided ear plugs, but if you sensitive about sounds when you sleep better choose second floor or choose another hotel.

Nice, clean, accommodation good inside. Have safebox, fridge,tv and hairdryer. But not too privacy. Windows facing roadway. Can hear people staping. Everything ok..

Nice hotel and services excellent.

Comfortable and modern styled rooms. Friendly staffs and the place is a good value for money. Just walking distance to the Red Food Garden and the Blue Mansion. They offer Coway water purifier for all guests which is very convenient. It is placed in the hallway, so no need to go to the shop downstairs to buy. Ear plugs are also in their room amenities as it can get a bit noisy sometimes.

Small room but the staffs are very friendly

I stayed at the family room of which is outside the lobby and with a door just besides the convenient store. Interesting but would not be suitable if you are sensitive to noise.

The room is very small and noisy especially if the room is facing the main road. Not suitable for old folks as no lift. The service and location are good.

A small, nice and cosy boutique hotel at Georgetown. Price is reasonable and the counter attendants are friendly and nice. This is the place you are looking for if you just need a nice and comfy room to sleep in only. No doubt it's quite noisy during night time due to many shops nearby but the noise is still bearable. It is also situated at the center of Georgetown. Therefore it is convenient for you to walk within distance to reach those tourist attraction at Georgetown. Overall, a nice place to stay in.

Okay, you get what you pay for but this wasn't up to much. The room was tiny (more like a Japanese pod hotel), with the only way to access the small double bed from the bottom as both sides were squeezed against the walls. The glass panelled shower room/loo was not clean. My door lock had been forced at some time in the past and not been fixed, nice tv but only one accessible channel. This was not the sanctuary a hotel room in a foreign country should be.

Instaworthy place but very bad sound proofing when the window is facing the streets because you can hear people talking all night and the noise from the streets. The ear plug given is not helping too so I basically had a sleepless night. Not to mention weird smell from the duvet, broken toilet seat, stain on the wall and tiny bugs at the corners of the room. Nevertheless service was okay and receptionist is very friendly though.

Nice... Neat n clean place to stay. Highly recommended to young couples.

Very clean hotel. Loved the roof garden common area.

It was okay. Stategic place but the room is extremely small.

From the foyer to my room, the hotel was immaculately clean and visually appealing. The room is exactly right for two people,and the toilet is stunning and the staffs are well trained and professional. The hotel has adequate conveniences such as an iron, microwave and water dispenser outside the hallway and i really enjoy how they have infinite coffee and tea in their pantry. The main disadvantages of the hotel are that is rather noisy due to its strategic location in town,and there is no guest parking,however there is private parking opposite the hotel for rm2 per hour

What a beautiful room! I like the interior and its cozy place. Good staff also ! Will come again with my families .. ❤️

The thumping music from the neighbourhood is still on at midnight.. The bathroom is weirdly structured with the shower at the entrance of this narrow glass cordoned area, then the toilet and then the sink. So you need to walk past a wet floor to get to the sink. The key card doesnt work and you need to keep trying.