1/5 klchoong k. 1 year ago on Google • 1 review
I
just
had
a
very
bad
experience
with
agoda.
Booked
Magazine
Vista
Hotel,
Penang
Hotel
today.
Wonderful
write
ups
with
all
the
bla
bla
bla.
When
I
reached,
I
was
shocked
that
there
was
no
parking
allocation
for
hotel
guests.
When
I
called,
they
had
the
gut
to
tell
me
that
this
is
a
boutique
hotel
and
it
is
only
3
star.
They
asked
me
to
park
along
the
main
road
at
my
own
risk.
Imagine
a
family
with
4
kids
having
to
find
a
parking
spot
in
such
a
busy
town
center
and
have
to
bring
4
kids
plus
luggage
to
walk
to
the
hotel.
I
told
them
I
wanted
to
cancel
and
asked
for
a
full
refund.
They
told
me
it
is
impossible
due
to
their
terms
and
regulations.
I
was
so
angry
and
I
called
agoda.
Nothing
helpful
either.
Told
me
it's
their
policy.
I
told
them
I'm
not
gonna
budge
as
it
is
a
great
inconvenience
for
me
staying
in
such
a
place.
And
here
I
am
being
cheated
of
rm
950.
Mind
you,
this
hotel
is
not
cheap
but
service
is
worse
than
budget
hotel.
When
you
have
so
much
time
to
write
so
much
wonderful
things
about
your
hotel,
why
can't
you
just
add
a
statement
that
you
do
no
provide
parking
spot
for
hotel
guests.
Be
fair
to
others
when
you
insist
on
collection
upfront
and
hide
behind
those
terms
and
conditions
when
you
did
not
specifically
inform
your
would
be
guests
of
what
to
expect
ahead.
Hope
you
can
sleep
well
with
my
money.
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