The rooms are older and need to be updated. The AC doesn’t work well. The staff is horrible! Especially alondra. She’s rude and I’ll never stay here again because of her condescending and disrespectful attitude. You’re in customer service. You clearly shouldn’t be since you don’t know how to speak to other adults. The person that checked me in stated they needed a credit card for incidentals and it would hold $200, well they charged the WRONG card for my total stay, not just $200 and they’re refusing to refund me even though they also charged my OTHER card for my full stay. In total they have over $2000 of mine and I haven’t even checked out yet. I asked to speak with a manager and she refused to let me she also hung up on me. As far as the hotel itself - The beds are horrible. Water pressure is horrible but mostly just the unwelcoming , rude staff is the problem.The only reason they get 2 stars is for the location and the only nice employee I encountered was Carlin ! She is the only one that speaks and is respectful. Other than that not worth the money. Edit to add: the manager Mrs. Johnson made every effort to make up for her rude employees and staff mistakes with charging my card. I really appreciate her customer service and dedication to making it right!

We liked just about everything about this hotel. The valet parking was easy, check in was seamless, and the room was a great size/location. The only thing that sucked was the noise from either our neighbors or the electrical room. We couldn’t tell, but it happened all night into the morning. Finally crashed out in the AM, but definitely not ideal. The location was perfect for getting around downtown, though and other than being noisy, we liked the room.

Worst Marriott we’ve ever stayed at. It’s dusty, old, dirty carpets. Almost $50 for valet. No breakfast, no coffee. You can buy a $6.50 plain bagel at Starbucks tho. The IHG is cheaper, cleaner parking and full breakfast included with better views. This whole place needs an overhaul.

I made a reservation and it was handled very poorly. They don't accept debt cards from black people. Everybody does not have American Express. The service the lil Mexican chick was giving was very uncomfortable for me and my wife. We ended up staying at a great hotel around the corner who accepts black people money

The hotel is nothing to write home about. Old building turned into two hotels. Room was comfortable although air conditioning never really got that cold. April at the front desk was warm and welcoming. The pool is shared with two hotels and didn’t have enough chairs and needed umbrellas. The pool could also use better cleaning (water was cloudy with stuff floating in it). The biggest draw back was the valet gate. We chose to park across the street which was half price. Each time we entered or exited we were forced to walk around as the gate was kept shut. Also the hotel is located on the Metro line and we work woken each morning at 5:45 am with a loud horn. I have no plans to revisit Houston but if I do, I will chose a different hotel.

3 hotels are running in the same building which is an old beautiful office building converted into a hotel. Rooms are fine though the walls are super thin . Restaurant and bar area is ridiculously small as shared with all the other hotels . Expensive valet parking and no advice provided on self park options.

Well, I came and stayed at your hotel from 8/16 - 8/20. I was visiting from out of town and heard the best place to stay was downtown area so due to my family member working for the company, I was able to reserve my rooms at a discounted rate due to the "sister/brother family discount". I arrived and the valet staff were amazing. They greeted me at the car door, grabbed my suitcases and rolled them inside to the lobby for me, all while asking how was my trip? I expressed that my trip was amazing and how my flight landed early leading me to arrive earlier than the check-in time. Once inside, Ben was at the front desk and I was introduced to him and the valet staff member explained and asked if it would be okay to check in earlier than the 4 pm hotel policy check-in time. Ben was amazing, greeted me and the valet staff with a smile and assured me that an earlier check-in would be no issue as their were rooms available. I just needed to use the guest computer and printer to print out my "discounted rate form" to allow the hotel to continue with my reservations. I was able to do this and upon returning to the front, Ben was now gone and another female was standing at other side of the front desk. I sat down and waited to be greeted but never did I receive any words or greetings from the female, whose name I later learned was Barbara Ruiz. I sat for about 5-10 minutes because I was waiting for Ben since she was there but had said not a single word to me until I said hello to her and asked if I could be assisted with checking in. She then replied, yes what do you need help with. I then explained and she expressed that she could help me check in. So we proceed, Barbara Ruiz was and still is the rudest front desk employee I have ever dealt with. I asked about my deposit amount and what it was for? She gave me different reasons, gave me a nasty attitude, showed HORRIBLE customer service and even stated "If you don't like what I am saying, you don't have to stay here, you can go somewhere else". OMG what a way to mess up a perfect greeting and destroy the great customer service just provided by others. She rolled her eyes, puffed up her chest, sighed so loudly all while I was at the front desk during the check in process. She had another male (short, Spanish male, glasses and black hair) right beside her during all of this and he just stood right beside her and responded via head nods, hands on his hips. Had I not been traveling alone, without a rental car, etc, I might have changed my hotel and to be honest, I may never come back. I loved everything else about the hotel and the staff but BARBARA RUIZ made it very clear that she sets the negative tone for a great company. If you don't own Marriott Barbara, why would you want them to lose out on money or customers? Why offer me to leave and stay at another hotel, while my card is in my hand to pay?? Instead, be prepared for any questions that a customer may ask and if you are unsure of the answer OR you don't feel like answering that question, allow someone else to do it. You have a lot of customer service to work on to catch up to the other staff, from the valet staff to the maintenance/cleaning staff. Great places need great employees to keep great customers.

We stayed here the night before our cruise out of Galveston on a Friday night...excellent location only 1 hourfrom the port, no traffic in town or on highway 45 on Saturday morning. Very nice hotel with valet parking. Short walk to many nice restaurants.

stay was great and we was handle with great customer service . We arrived at 330am and was able to get in a room immediately that was a relief. However this Sunday morning at the Starbucks. They were very rude, that doesn't reflect the whole staff

There is definitely some upkeep that needs to be done... at least it was in my room. The way the room is set up is weird. The bed faces the bathroom, and the TV is off to the side. Also, they came in and took the dirty towels but did not replace them. Luckily, I had a towel that I brought with me. I tried calling the front desk but it was a puzzle to figure it out. The phone said Front Desk A/C= Area Code. I kept putting in my area code and I would just get the dial tone. I found out later that once you do that it calls your cell phone connected to the room reservations. Well, I NEVER have my ringer on and I had no idea they were going to do that. It wasn't told to me or written anywhere. Great location in the heart of downtown.

The lobby, restaurant area are great. Everyone’s very nice, helpful. Valet parking is $45 now (crazy)! The rooms are dated, A/C took a while to cook my room. It is hotter than hell here. Pool and gym are great. Will stay again.

This place just overall sucks. We haven’t even gone to bed yet on the first night. Stained carpet, stained and old furniture. Water damage in the drawers, smells musty/moldy. Ironing board broken, not enough towels. Outlets don’t hold plugs, poor lighting, not parking and parking in adjacent structures is expensive. Ice machine on our floor broken. The worst though is the a/c is pretty much non existent. No power, barely feel anything. If we hadn’t brought a desk fan we would be dying. It’s like 104 in Houston and as humid as all get out. I expect my hotel to be a respite and it’s anything but. Don’t stay here!

It's a Courtyard located in what is obviously a renovated old hotel. Our room on the 8th floor was a good, standard king with a fold out sofa that came in handy. Everyone was pleasant. It's next to the light rail, very convenient and cheap to get around for food outside the touristy convention center, and to the museum district. Would stay again if the price is right.

The room was nice, and the staff were nice, but I could not bring myself to give this location a positive review. I valeted my car the night I checked in, and when I walked out the front door in the morning, my car was still sitting there. It had sat under the awning with my keys still in it. It was never parked in the parking garage. When I asked the valet why my car was still there from the previous night, he couldn't provide me an explanation.

This hotel was very nice, the staff was great. My major concern was the Air Conditioning, it was hot in our room, when I called the customer representative stated its an old building and they have had other guest state the same thing, at some point that should have been mentioned it when we booked or checked in. This was the low point of our entire visit

The first room was moldy all over the wall behind the curtain be the air-conditioning. I was given another room and it was moldy on the night stand area by the bed and the room smelled like mold. The 3rd room had a funny smell but it was not moldy. At that point I just wanted to sleep.

Every time I stay in a Marriott in the US, it’s so disappointing! We got to the hotel at 12AM, valet parking couldn’t park our truck! The receptionist was no help at all, we had to drive around to find parking! This hotels needs to train their people better… For sure after this, I will never stay in a Marriott again!

Nice hotel with large solo rooms. The pillow didn't fit my needs, I like a harder version but that is a personal reference. Wifi is not reliable. The location is great, a lot of restaurants and bars are in this area. The main street has a ton of homeless people but not as bad as LA or San Francisco.

Pros: Anything sitting, sleeping, or shower related were excellent. Good linens, pillows, mattress, shower amenities. Location for Chevron, ETP, and several other Energy companies could not be better. Staff was very courteous and helpful. Easy on/off Highway loop access. Cons: Valet Only Parking, No Microwave, No Continental Breakfast (my error for not checking), low quality TV/Cable service, terrible coffee maker/condiments. In short, the furniture and room appointments were of high quality but anything related to eating or entertainment were not, or not available. I will stay at one of the other 2 hotel companies also housed in the same building next time. I can't remember the last time I stayed at a Marriot, so perhaps I'm used to the more practical and family-friendly needs attended to at other hotel chains.

Ehh...not bad for a middle of the road hotel. I should have stayed closer to the convention center, it was quite a walk. The towels were scratchy. Nothing to write home about. Definitely some nicer places to stay. The Laura next door looked really cool!

The staff was fantastic and there was a decent breakfast spread. The only thing I would say is that I would like to see USB charging ports in the rooms.

I'm giving this hotel a one star due to the lack of training for the front desk staff. I had booked my trip via corporate travel and James was unable to confirm that my corporate card information had been received. It had been 2 weeks since it was sent yet he claimed he could not find it and I had to use my personal card to pay for my room. He did not offer any resolutions except come back In the morning to speak to another staff member. And that she could swap the cards out before my car would be put on hold. I came back the next morning and she was able to find it immediately and we end up getting it resolved however I have to file for reimbursement And now wait 7 days to get my money back and no concessions were offered. So what he told me in fact was not true.

Great location. The receptionist were friendly as well. However, the TV was very outdated and couldn’t even stream. The beds were not bad though. It’d be great if there’s a place to refill water. Nonetheless, it’s great for the price & location for the short stay.

Friendly and clean hotel, but with older amenities. Rooms could use upgraded televisions snd electronic plugs with USB ports for more modern comforts. Not much to walk to <one mile, but still close enough to Minute Maid that it can be walked.

I booked this hotel as a last minute stay in Houston for my party of 3 people. I want to preface this by saying we are Marriott Club Members, we choose to stay in Marriott Hotels most of the time anyway- this was just the cheapest option for such short notice. I was not really looking for anything special, and I would describe this hotel as just that. The building that the hotel is in actually hosts 3 hotels: SpringHill Suites, Courtyard, and Residence Inn. I found this a little weird to offer three different rates but all the same amenities. AMENITIES- there actually weren't that many! We enjoyed the location due to the ease of getting around, the pool was nice and we had it to ourselves for most of the trip, and the rooms were average (I can echo everyone's complaints about the towels... a lot of the towels were received were scratchy and riddled with holes). I was disappointed with the parking situation @ $42 a night for valet being your only option. We actually reserved parking at the closest parkin garage for 3 nights which was $60 total which was a pleasant experience. The only thing about that was that there was no walking access to get to Main Street from the front of the hotel. There is an automated car gate but no indication for foot traffic. That became annoying really quick! At the end of the day, it's an ok hotel; nothing special. I really appreciated the full Starbucks just a few steps from the front door. The desk staff was nice enough. It's ideal for a quick trip!

My stay was poor because of bad communication ,front desk was very rude I will not recommend anybody to stay at this hotel again very bad customer service unorganized Then also room smells, housekeeping only came one time I had to keep asking for towels didn’t clean bathroom I had to clean and wipe down the bathroom also bed sheets had stains on them . I was very disappointed on my whole stay last weekend! Also valet parking was charge to my room and didn’t even drive a car and other things also was charge I had to figure that out wen I was checking out going through my receipt which I just now got my refund ! But worst hotel I experience ! DON’T RECOMMEND AT ALL !

I stayed here for 2 weeks inn a business trip. The room was nice, clean and in good condition. The staff of the hotel was very friendly and welcoming. It’s located well for the downtown area. I would stay there again.

I booked this hotel for 2 nights on labor days, just because of Marriott brand but it was not worth. I didn’t feel i am staying at Marriott’s hotel. First if all, Parking charges are way high for guests, didn’t find good vegetarian food, carpet was looking quite old, one of the lamp in room was not working, coffee tray was missing from coffee machine at room, towels were of cheap quality, white threads were all over body after use these towels, there was non toiletries provided in room, there was no water bottle provided in room, not even paid one. So over all, I didn’t like this hotel much, only thing is staff was good.

Overall I enjoyed the stay. But, the only parking the hotel has is valet parking at $45/day. The service at the hotel lobby Cafe was great! The wake up calls were either late by 10 minutes or not at all. The hotel is located on Main at Dallas. The electric train runs in front of the hotel so you can easily connect with other points of interest in the downtown area. It was about a 10 minute walk to the convention center.

The staff is very friendly and helpful. The rooms are very clean. I gave them an overall rating of 4 for a couple of reasons. In this day and age of having to pack light and watch luggage weight. There was no hair dryer in the room. It did have an iron and ironing board. While they did have a coffee service in the room there was only one creamer and sugar for each cup. The location is excellent if you are there for business. We found it a problem that a lot of the downtown was closed on the weekend.

Good location right along Houston’s Main Street and a block away from premier restaurants like Morton, River Palm steakhouse, and House of Blues. There is also a Starbucks on the first level. Rooms are not huge but we’ll furnished and comfortable for business travelers

Towels were a bit dirty, there's no easy parking. Had to use valet for my stay but it was a great hotel. Room was spacious and had all the amenities I needed. I would definitely stay here when I come back!!

I've stayed at plenty of Marriott locations, especially throughout Texas. I have to say this is one of the worst experiences I've ever had, and has to be at the bottom of the list. First off with the rooms, I don't know why we were placed in a handicapped room?!.. the towels were not to par, the bed was way to hard!, the decor was dated and stains throughout the floors, light switches that were non-functional. The outside of the hotel was even worse, I didn't expect to have to park down the street at a gym parking lot that charges way too much for overnight parking, I don't like to have my hand forced to pay for valet, but at least be given a garage parking adjacent to my stay location. The last thing is the actual location itself and how small of a lot it sits on, very uninviting and the surrounding eyesore of the homeless community that has set up on all four sides of the hotel block, seems kinda skittish walking to said parking garage at night for anyone not street smart or feels safe doing so.