Probably one of the worse experiences I’ve had at a hotel and I haven’t even checked in yet. We’ve been waiting in the lobby for over an hour to check in to a room we already paid for. If you’re trying to just stay somewhere for a layover do NOT come here. Not quick/convenient/easy/relaxing/ enjoyable in anyway. The bartender was nice and got me a beer quickly! So one plus?

This Ramada Inn was built in 1969, at a time where hotels/motels were designed and decorated similar to resorts today, with a touch of elegance. This Ramada is like a grand dame who has withstood time quite well. Entering the lobby took me back to my childhood. The entire staff is welcoming, warm and helpful. My room was immaculate and food in the restaurant was a treat. The room could use a bit of updating but is really fine just as it is. Although I did not use it, the pool area is beautiful. My only concern was the lack of water pressure in the shower. I will definitely stay here again.

If I could give it less than one I would. Worst experience I’ve ever had at any hotel. I bought a hotel room August 13 for August 30. I get there at 8:45 pm August 30 and checked in via the app. The app says that all that needs to be done now is being given the keys. So I wait in line until 10:50. pm. The man sets me and my friend to the side because he couldn’t find my name to be helped by a lady who didn’t have the power to even give us a key…. even though I told the man I would read aloud the confirmation code from the original email. He helps the person behind me and by doing so the shuttle list was filled for the spot that I needed (5:30) so the next available time was 3:15 am. The first key he finally gave me didn’t work. So we went down to get it fixed. We come back to the room and swiped it but there is a FAMILY ALREADY IN THE ROOM. So we go back down for another room. The second key doesn’t work. We go back. Then we finally get into a room at 11:15. We put the latch on and joked about someone trying to burst into our room like we did that poor family. At 1:05 am… a man tries to come into our room and I tell him the room is taken. He apologized because he was given a key to our room even though it was taken. The latched hadn’t really done its job so I placed our luggage in front of the door to prevent anyone else from coming more into the room. Edit: called the hotel later to tell them what happened and they apologized.

Not a pleasant experience. I stayed here for one month on business. It was an accumulation of many small things that has convinced me to never stay here again. First, there was a persistent smell of mold in my room. Second, I searched the room and found what appeared to be white mold growing near the air conditioner, on the floor, against the wall. Third, there was evidence of water leaks all over the hotel, from the outside overhand over the parking lot, to the interior. There were many attempts at very poor patching jobs. I was there when it rained once and there was standing water in many places on the floor throughout the building. Fourthly, there was a persistent oder of marijuana as I walked the hall. Fifth, there was a lot of loud and annoying Mexican style music that kept me awake at night. I could never figure out where this music was coming from. Sixth, I speak no Spanish. All of the housekeeping staff speak only Spanish. I was not able to communicate with them. One the house keepers used her i-phone translator to ordered me to leave the room while she cleaned it, even though I was busy working on business related reports.. Seventh, they have apparently installed low-flow toilets. It took 4 or 5 flushes to clear the bowl of material. Caused me to wonder what the point of a low flow toilet is when you have to flush so many times. Eighth, the water pressure for the slower was very, very, low. It was almost just a trickle many times. NInth, the housekeeping staff is apparently not well trained. Many times the replaced bathroom items, but forgot to replace the wash cloths, and floor towel. The floor is very slippery when stepping out of the shower. Someone is going to fall and crack their head on the tub or floor. Tenth, the printers in the business center were very unreliable. Sometimes the work well, sometimes not at all. I gave them a full month of business, but one of the women at the service desk complained when I would ask for additional paper for the printers. I will likely be in Houston again, but will never stay at the facility again.

If I could give this hotel a zero I would because where do I start!!! The shower did not work and I do NOT sit down in hotel bath tubs so I had to stand up with the water just running and clean myself. Front desk does not pick up the phone and it was 1am and I just got off a long overseas flight. Not only that but the A/C was sooooo loud I couldn’t even sleep, and turning it off made the room extremely hot. Around 9am I’m hearing loud noises and open my door to see a crew working and updating rooms!!! Are you kidding me?!?! They need to close off floors if they going to be using saw machines and hammering, people be trying to sleep. I was not able to speak to management, and the crew didn’t even attempt to help correct the issues!! I will definitely be contacting corporate.

I can tell this place had some real charm at one point in time. Unfortunately it has become a health hazard. Every room I was in smelled of mold and had visible mold and water damage. There isn’t any ventilation in the room, just a moldy air conditioning unit and all the doors to the outside are sealed closed. The hallways have air fresheners every ten feet, clearly to mask the mildew smell. The staff was friendly but this building needs a complete renovation to be safe to stay in. Attached photos were taken in the gym, hallways and bedroom. Photo #5 is the air conditioning unit literally 4 feet from the head of the bed. Additionally, there are some crazy loud speakers outside (maybe from a nearby business?) making almost constant announcements as late as midnight and early as 5:30am

We needed a place to stay for an overnight layover, and this fit the bill perfectly. It is a bit outdated, but the rooms were clean and spacious and we had no issues with the check in or out. Staff were all very nice, and we were also pleasantly surprised by the restaurant. The shuttle in the morning was on time and was quick. I would stay here again for a layover!

Staff was wonderful. Prices are good considering the hotel is by airport. Free shuttle with long term parking options. The lounge upstairs was great, lots of laughs. Good drinks. We enjoyed the beautiful pool area. Definitely would stay again if we can.

I really wish we had read reviews before booking. When we arrived the internet was down and the front desk couldn't process check-ins so we waited in the lobby. During that time people tried to get into fights and it was a rough crowd. After we got our room, it was moist and there was a four inch cockroach. The cleaner was nice enough to take a picture and kill it with her shoe, wiping the spot with a cloth only once. It actually looked cleaner than expected, but there are definitely cockroach and mold issues.

My room smelled like wet dog. There was black hair all over the shower, and no hairdryer was provided. I called and asked for one and was told to "come and get it myself." There was a bright red stain all over the floor. None of the sinks/ bathtub drained (probably why it smelled like wet dog), and they didn't call me for my 5 30am wake up call; an airport hotel should NEVER miss its guests wake up calls...

Shower had no hot water, only warm enough to not be cold. Toilet doesn't flush good and no free breakfast. As far the shuttle..... I had a 6am flight and I was told to be in the lobby by 3:45am. I watched the lady put my name on the list. I was in the lobby by 3:30am and was told the lady was new and somehow I was not on the list and I had to call an ubber. The lady that checked me in was definitely not new. She was checking people in very efficiently and answering the phone continueously at the same time. Basically no one wanted to get up that early for one person. I was also told that they don't have to offer a free shuttle, it is not required....... I checked in March 14, 2023 at 5:30pm and the lady that checked me in was very polite and professional. The kid working the desk Mar 15, 2023 at 3:30am was very rude. Will save money for a nicer motel next time!!!!!

A great place to stay, especially if one finds need of accommodations near the airport! Management is beyond exceptional, specifically Fiona and Antonio, who are ALWAYS willing to go above and beyond their duties to assist their guests with any specific requests or needs! Ms. Christina at the front desk is the epitome of hospitality, who also goes above and beyond her realm of duties to assure the satisfaction of each guest. The property also has a FANTASTIC restaurant, which offers an array of very delicious meal selections.

This is a good hotel/motel especially for the price. The rooms are clean. There is a pool. You get a fridge and microwave. There is a shuttle to and from the airport. Be aware that there is a major road construction project in front of the airport, so shuttle times can be a little long. (July 2022) Is this the Ritz? Hell no. But it is a good place for dinner and sleep before an early flight. Especially for the price.

The whole staff here is very helpful. We had a large group staying here with numerous rooms… which can leave room for a lot of confusion but Anthony and his team were always prompt to getting things taken care of and clearing up any minor issue we may have been experiencing. On top of that, the cleanliness here is very high, floors, surfaces, and high touch points get cleaned multiple times throughout the day. The pool was warm but cleaned daily and taken care of, however it’s Texas so majority of pools here aren’t that perfect 80 degrees. It’s a great spot to jump on and wake up in the morning or just lounge around in the later part of the day when the temperature drops. Overall, 10/10 experience and you probably won’t find better quality for the price.

Easy location to access. Shuttle was prompt. Customer service at front desk was courteous and helpful. Outside of hotel is sketchy, but my room was clean. Quiet night. Excellent price given that the shuttle and parking is included in room rate. I will use again.

The staff at the Ramada is truly amazing. Everyone greets you with a smile, Raven and the other front desk staff are just super friendly. The food I must say is great and very consistent. Traveling far and near, I encounter staff on the daily. However when staying at the Ramada, I’m often reminded just how customer service should be! Thanks to the staff for making hotel feel welcoming and always going above and beyond!

Honestly, for the price this is 5 stars! Front desk ladies were super accommodating and very helpful with suggesting on where we should go eat! I’m from New Jersey and I’ve never had southern hospitality like this. Free shuttle to and from the airport included in the price as well makes this a steal. Rooms aren’t bad and the hotel is pretty nice!

I booked this hotel because it said they had an airport shuttle. Once I arrived they charged my card and then told me there would be no airport shuttle nor would they provide an alternative. When I asked if they could provide a voucher for a cab she said no I should have booked the shuttle in advance. Unfortunately there was no prompt or information from the hotel when booking, or in the invoice, to let me know that should have been done in advance. Next Ashley at the front desk refused to refund me! or even allow me to wait indoors for my shuttle Back to the airport. Overall she was really rude and dismissive. It was a degrading experience. If being treated with basic respect or airport transportation matters to you, this is not the hotel for you.

Actually pretty good...very good service. Restaurant and bartender excellent. Front desk help also good. One receptionist you c tell had a migraine? But she still provided excellent service. The rooms are dated but clean

First, the shuttle was a nightmare on wheels. The shuttle driver was driving erratically and was on his phone a few times. He was weaving in and out of traffic like he was in NASCAR. Next, the outside appearance didn’t look good at all, the inside had a dated look as well. The check in staff didn’t look very happy at all. On to the fun part, the first room we stepped into was awful. I was met with an overwhelming mold and mildew smell that was sickening and some of the light fixtures weren’t working properly. I called the front desk to report the issues and was given another room. The second room was better than the first, but there still many issues. The cleanliness of this room was better than the first but was still bad. The furniture had visible stains and was very dirty. The floors didn’t look clean at all. I took a few pictures for the consumer’s reference.

The only reason this hotel is still in business is because it routinely receives guests when flights are cancelled. They pray on the free meal vouchers given by airlines and want you to use more than one when it’s only a few cents over the amount and can’t give money back so you’re essentially paying double. Didn’t sleep a wink because it looks like a sex trafficking hotel and I was traveling with my young daughter.

When I checked in the staff seemed annoyed that I was needing their service. My room smelled like urine and, this is a tiny thing but I would've appreciated something to stir my coffee with. The bed wasn't very comfortable and the pool was closed, though I wasn't told this when I checked in. The people across from me had to change rooms because there were dirty sheets and the beds weren't even made! Microwave barely worked - it's incredibly old and when I tried it the 2nd time ir didn't even work. The location was fabulous and the price was great for a last minute decision to go to a hotel instead of spending 22 hours in the airport. The gentleman driving the free shuttle bus was very friendly and helpful! That's why a 3 star instead of 2.

Potential guests of this hotel, We stayed at this hotel last week. We were stranded in Houston due to weather. We were sold a room by an Wyndham representative who was not on site. When we got to the hotel around 930pm there was no power. The night clerk could not get anyone into any rooms as the electronic keys were non functional. The hotel had no backup power or any means to access any locked rooms on the property. Power did not come on until 2am. However, the night clerk was unable to access the internet so all of the stranded guests remained stranded in the lobby until 530am. Of course we did not blame the night staff for the weather or electrical circumstances which caused so many to be put in uncomfortable situations. I do think the hotel (and perhaps others) were unprepared for the situation. The many guests stranded at the hotel were given no support other than bottled water. The hotel did not offer the many stranded travelers blankets, pillows, and or roll away beds to ease comfort. Furthermore, the manager began charging fatigued guests for a night in the hotel lobby $80 per room to stay from 530am until check out. $80 was a discounted rate ($30 off the original price). However, the discount at this point was a slap in the face. Especially for guests who clearly don’t have an alternative. We had an infant child. Furthermore, most guests arrived after the power was out, being directed to the hotel by a central office representative who hopefully had no idea that the power was out at the location. As the heat waves seem to cause rolling blackouts, which may be a regular occurrence, I would suggest installing a backup method (generator/key entrance)for gaining entrance to your rooms. Training staff in how to respond to these situation would also seem wise. Having no solution is clearly a problematic scenario for both your staff and guests. Every guest who experienced this situation was astonished at the least at the lack of response capabilities/tools and empathy at your staffs’ disposal. One staff did not know how to turn lights off so that people could attempt to sleep. The other staff member stated he could not get the manager on the phone and had no idea how to resolve internet, computer, and power issues. This has been my worst hotel experience in memory. The response and trying to excuse the ineptitude with which the situation was handled, the attitude and communication in dealing with fatigued guests trying to check in after a night of no sleep was inappropriate. I hope for the sake of your future guests that you take some action to improve your performance and capacity for addressing extenuating circumstances.

I hope corporate or the General Manager invests in upgrading soon. Beautiful decor but they have a SERIOUS mold issue. You can smell it as SOON as you walk in. I don’t have mold allergies but if I did, wouldn’t have been able to stay. Our flight was cancelled by United Airlines and we didn’t want to stay overnight at the airport. It was extremely late so we caught the last shuttle there. The shuttle driver was rude and drove like a maniac! The room was clean and the bathroom was too. Pretty spacious. I think we ended up with a handicap room. I got absolutely ZERO cell signal inside - and I have an iPhone 14 with Verizon. We were freezing because if we turned the a/c on low, the room would smell mildewed. Someone came into our room in the middle of the night but had left out when my husband called out to them. I assume it was a worker because the door was closed but the lock wasn’t engaged. And there were tons of armadillo bugs on the floor. Almost would’ve rather had stayed at the airport.

Every single employee we interacted with needs to be fired. They were so rude and really not understanding the industry they are working in. Wouldn’t pay $5 to stay here again. Additionally, two random men parked their car outside our room window at around 11pm and started smoking weed and playing loud music. The lady at the reception seemed very upset I asked her to do something. It’s almost as if we were hotel guest expecting to sleep at night. Unbelievable

The rooms and service match what the urge reviews say. That’s why I gave a 2. The airport shuttle is horrible. But far the worst experience I’ve ever had in my life. Very untimely, rude, small and packed van. Will just pay the extra money and get a Lyft next time. Definitely need to consider switching shuttle services if this is what you’re advertising for a hotel amenity

My family and I needed a last minute place to stay when we had flight issues. This place is an amazing place to stay. When we arrived the check in counter is so friendly and helpful. There is a restaurant, a mini convenience shop, and comfortable beds. They even have a shuttle service. This is a wonderful place to stay close to the airport.

I really wish I had read the reviews beforehand. We were given a room on the second floor, farthest from the entrance which there was a ramp. I had my hands full of stuff so I did not see it and fell on said ramp. Our toilet would not flush, front desk receptionist was rude when I called to let them know. She wanted me to go down and get something so I can fix it myself. I told her I would not so she offered another room. There were roaches in the hall ways. Power went out a little after midnight and again while were were getting ready at 10 am. Definitely will not being staying here ever again.

TV was analog with a lot of 'snow' on every channel. The breakfast offering was very limited. Our room keys were deactivated for the 2nd night and had already been paid for and WE had to go to the front desk to get new keys...What happened to customer service? Although the staff was pleasant and professional, we will not be coming back

The front desk ladies were wonderful! I cannot say enough great things about them. A yound lady named Monique went out of her way for me when i was having a rough day and i will forever be thankful for her! Overall my stay was comfortable, my room was clean and got a great night rest.

The service here is horrific. Every person I talked to was really short with me, the girl that was working Oct 10th evening was very rude. She told us the shuttle was fully booked for the morning at all times, but then the shuttle driver in the morning said there was lots of room for us. Rooms were not bad considering the shape of the hotel. There were towels tucked into all the doors in the hallway for some reason. Shuttle service is pretty chaotic but we did get on, be prepared to wait though.

PLEASE FOR THE LOVE OF EVERYTHING DO NOT BOOK. I would give it 0 stars if I could. The front desk lady literally would not speak to us, charged our card without telling us what she was doing/how much it was. The smell in the whole building was so musty and gross. We got into the room and looked under the mattress and there were small dead bugs. We left immediately and just looked and they never reimbursed the 100 dollar deposit they charged us!! We were in our room for a total of 10 minutes and switched hotels immediately. I’ve never been in a grosser hotel before, there was also cockroaches all over the halls and I’m sure we would have noticed them in our room if we would have stayed long enough. Do yourself a favor and please don’t stay here!!! Worst hotel experience ever.

I will start with the front desk manager lady was very nice every time I interacted with her. That’s about the highlight. The hallway and room was musty smelling, this did go away as long as I kept the AC cranked to 65 or colder. I stayed 8 days, my room was cleaned twice, one other day someone came in and dropped off fresh towels and a roll of toilet paper. One of those cleanings came at my request after my toddler had an accident. When I asked why the room was not cleaned the day before I was told there’s not enough staff but I frequently saw cleaning staff down the hall sometimes even 2 people working on one room and always with the TV on. Maybe if they focused on the job instead of daytime soaps more rooms could get cleaned. There was NO free breakfast despite it being included on several websites. The hotel looks like someone started making an attempt to remodel then just ran out of money. The “restaurant” hours are pretty fluid and change depending on when the one employee who works there decides to show up. I get cockroaches are pretty common in Texas and this hotel was no exception. That said if you know you have cockroaches you should at the very minimum make sure the trash is emptied in every room on a daily basis. If you are looking for a cheap bed and hot shower it will get the job done just don’t set your expectations very high.

We were looking for something close to the airport. It took almost 45 minutes to check in. We reserved 2 rooms, but were only given one. I tried to find the online reservation, but I was moved to the end of the reception line and since we had exhausted kids, we decided to just make the best of it. The room was fine. I had set my search parameters for airport shuttle and free breakfast. This hotel does NOT have free breakfast.

This place charged more than twice as much on arrival as their advertised price. The entire property is falling apart. Our non smoking room must have had a party of smokers in here recently because it stinks so bad. Overall disgusting and disappointing stay.

Very rude employees. They will not let you get into the airport shuttle even if there's space and no other stops to the airport after the hotel. Just because you did not registered more than 30mins before....the shuttle was empty. Also the night receptionist is very rude and it is only focus on charging for everything

The hotel has some very sketchy vibes. The lobby seems decent, but the rooms are borderline uninhabitable. That said, we didn’t see any evidence of bed bugs on the mattress, so that’s a plus.

The bar is great!! The bartender D is an awesome lady. Had a bad day missing my flight and she definitely made it better. The hotel room was good and clean. No complaints!!!!

Can’t say to much about the rooms. But the bar/ lounge is very nice and cozy. Bar manager has a very pleasant attitude, you would think you have known her all your life.

Stayed here for 2 nights. Decent quality stay for a good price. Recommend for a professional trip rather than a family. Cleanliness and customer service could be improved. Due to Covid, breakfast area was closed, only a bag with an energy bar, fruit cup and a bottle of water.