3/5 Tia L. 1 year ago on Google
I
was
hoping
this
hotel
would
provide
a
perfect
stay.
The
hotel
is
clean,
the
majority
of
staff
are
friendly
and
helpful,
the
rooms
are
tastefully
decorated
and
the
breakfast
contains
a
nice
verity.
But
it
falls
short
in
many
ways.
On
one
night
the
fire
alarm
went
off
after
23:00pm,
we
understand
that
this
canât
be
helped
but
after
standing
in
the
cold
for
sometime
we
were
told
to
go
back
inside.
No
explanation
/
reassurance
provided.
When
we
returned
to
the
room
and
attempted
to
take
a
shower
there
was
no
hot
water.
After
returning
from
a
day
out
the
tea
not
restocked
and
we
had
to
ask
for
more.
During
our
stay
it
was
my
boyfriends
birthday,
which
I
made
hotel
staff
aware
of,
but
unfortunately
the
hotel
did
not
make
any
effort
to
make
him
feel
special,
as
other
hotels
would
do
We
called
reception
to
enquire
about
getting
some
wine.
The
response
was
that
they
will
get
back
to
us
as
theyâre
dealing
with
another
customer,
completely
lacking
professionalism.
And
of
course
no
one
ever
did
get
back
to
us.
Lastly,
booking
a
spa
treatment
is
a
huge
challenge.
They
assume
a
circumstance
and
reject
you
instead
of
clarifying
their
knowledge,
which
is
off
putting.
You
are
responded
to
by
a
different
staff
member
after
each
email
and
they
each
send
you
the
same
automated
list
of
questions
2
-
3
times
before
finally
making
your
booking.
That
being
said
the
spa
itself
is
clean,
the
masseuses
are
professional
and
well
training
and
the
massages
are
relaxing.