1/5 Ozzie W. 1 year ago on Google
I
have
been
going
to
Ecuador
resort
for
more
than
10
yrs
at
least
twice
a
year
and
I
always
had
a
great
time
and
the
crew
is
very
polite
and
professional.
But
not
today
……
I
had
a
very
bad
experience
trying
to
schedule
my
birthday
get
away.
First
phone
call
I
was
put
on
hold
for
almost
15
minutes
and
nobody
picked
up,
45
minutes
later
I
called
again
and
the
same
guy
Kelvin
answered
the
phone.
This
time
he
asked
me
“how
can
I
help
you?”
I
asked
him
if
the
room
27
A
was
available
from
08/03
until
08/07
thinking
about
the
room
that
I
like
near
the
pool,
(the
room
that
I
really
like
is
29A
near
the
pool
and
the
bar)
his
response
was
you
can
book
the
room
at
our
web
side.
I
explained
to
him
that
the
web
site
was
not
letting
me
book
any
room
and
I
have
a
question
about
the
room
that
I
stay
all
the
time,
I
was
not
sure
about
the
room
number.
His
reaction
was
we
never
have
any
problem
with
the
booking
on
line
and
he
carried
on
for
almost
4
minutes
about
not
having
any
problem
with
the
web
site.
With
his
bad
attitude
and
unprofessional
matters
he
made
me
feel
like
I
was
disturbing
and
wasting
his
precious
time.
I
asked
about
others
rooms
near
the
pool
and
he
became
very
agitated
,
sarcastic
and
arrogant
saying
that
all
the
rooms
near
the
pool
are
the
rooms
in
the
40’s
and
the
20’s
rooms
are
not
near
the
pool
at
all!!!
Rooms
29
A
and
29
B
are
10
steps
from
the
pool.
I
guess
he
does
not
even
now
all
the
rooms
location
in
the
resort.
After
telling
me
that
he
has
about
15
rooms
available
for
me
to
choose
for,
I
decided
to
end
the
phone
call.
For
who
cleans
toilets
and
makes
bed
this
guy
is
very
arrogant!!!
(
I
am
not
trying
to
diminish
any
body
but
this
coming
from
another
gay
guy,
from
our
community
is
not
accepted!!!
).
With
all
the
rooms
available
I
guess
the
owner/
management
do
not
care
about
booking
all
this
room
in
summertime
.
My
4
nights
was
supposed
to
cost
me
about
$
1.900,00.
I
guess
they
do
not
need
my
business
but
the
other
competitor
down
the
street
was
happy
to
book
my
birthday
get
away.
I
was
happy
to
deal
with
someone
professional
and
educated
even
though
my
total
was
$
2,300,00!!!
I
hope
the
owner
will
be
watching
closely
what’s
going
on
With
his
business
once
he
lives
full
time
in
Philadelphia!!!
Bad
experience
ever!
1 person found this review helpful 👍