Do not come here! This formal complaint is against lead Panta. Panta was unprofessional, unfriendly, unkind, and apparently feels it’s appropriate to ask personal questions not related to getting blood work done. Employee Tina overheard our conversation and felt it was appropriate to laugh at me the patient when Panta was hostile. Both these employees need to be held accountable for their actions. Management please reach out.

Oh my God if I can give a ZERO star I would. Horrible experience every time I go to this place . I hope someone can bring it up to manager’s attention . But today, today was the worst day ever. I did not have an appointment and I really needed my daughter to get her blood drawn . We arrive at this place @830am checked in the staff told us it was going to be a little bit of wait so I decided to stay hoping it will be around 1 hr wait . But then it was 930, 1030, 1130, 1230 and I ask this rude as lady , I’ve been waiting here for 4 hrs do you have an idea how long more I have to wait and she replied I’m sorry but we need to get the people who have an appointment first and as soon as we’re done we’ll call the ones that don’t have an appointment, but people didn’t stop singing in so that means I was never going to get called . By 1pm I decided to ask again and the answer of another rude lady said I don’t know how long more it’s better if you leave and come back with an appointment 😒😒😒😤😤😤 I had to wait almost 5 hours for them to tell me that. My daughter 3 yr old was fasting and I know they don’t care but everything has to do with customer service and how things are addressed to you . They did not help at alll . And also they are so rude to elderly people . So rude . I will never go back to this place again . SO PLEASE PEOPLE DONT GO TO THIS PLACES WITHOUT AN APPOINTMENT . NEVER .

We went to get my son's blood work drawn. It was packed and they had the soft checking machine with nothing to wipe it down with whatsoever. So there's 2 machines we were patient a 109. So probably 50 people touch that machine. That's gross to start with. Let me limp back the girl that drew the blood work said. Do you want all the blood work done that you're doctor ordered? I'm not sure why that question was asked. They have orders from a doctor you do what the doctor wants. She must have been new the girl from the other draw station kept asking her. Did you do this? Did you do that? She drew one tube of blood on my son and then said. Oh, you need drink more water. I blew your vein. The other girl came running over and said. Is this all the testing to be done? And she said yes with the printed labels. She looks at me and starts yelling at me and said you can't recording in here. I turned my phone around and said I'm looking at my emails. Maybe I should have been recording. Horrible service. She got the rest of the blood out of my son's other arm and told him he needs to drink more water. That's all he does is drink water. Bottom line we got done the blood works drawn the last time we were there. They lost the blood work that they drew. Not a lot of choices of blood draw companies. Because quest is pretty much the one. I would go to another location and ask for somebody experienced.

They need to have a specific person to check people in. Check in system doesn't work all the time and not all people can work there system. Phelbotomist do not have time when calling patients in to stop and help all the people that are having trouble signing in. What are you going to do to fix this problem.

10/10 - Would Recommend. Erica was the best phlebotomist I have experienced. She did an excellent job. The professional receptionist did an amazing job, and was kind and courteous to everyone. My appointment was for 11am today, I was in and out by 11:30am. The staff is kind, courteous, and very well-trained. This location is right next to UMC hospital, so, yes it is packed. The staff are amazing, and I have not had a better experience in the 15 years that I have been dealing with my health conditions. I couldn't ask for a better blood draw!

As I looked online for an open appointment for a prescreen drug test I saw nothing available. I chose to walk-in and take my chances. Fourth on Standby list (WOW!) Was seen in 30 min, Ernest B was my collector. Very professional, informative, patient and very easygoing demeanor. Out in 10 min and waiting for bus at 9:45am. Perfect visit. Thanks for a great team.

Had the worse experience coming here this morning. Check my records, I use this location often. Hahn was rude, slow requested the same documentation scanned outside. Questioned my lab results and the fact that they came from 3 different doctors. I have illness which requires to see different specialists that was not her concern. I will not patronize this business again.

This particular location is very fast. When I checked in they said a 7 min wait. Although it was closer to 15, it's still faster than other locations. I've had to wait up to 2 hours. Once I had to leave. If you are having to do a fasting blood work, it makes a big difference. The staff has always been nice at this location. However I'm not sure if this location is open to the public or just a Southwest Medical itself.

I have been going to this Clinic for my Blood work for my doctors. I never have any problem with the staff. They are always very polite and cooperative with me. The place is clean and I feel safe and comfortable . I do my appointments online and I add my code upon signing on machine, and I am called immediately on my schedule time.

I was hesitant coming in here due to all the bad reviews, but honestly it was super easy and quick. I had an appointment to get my blood drawn and I was in and out in about 20 minutes.Checked in with no problem and Mitsy (room 3) was extremely professional and I hardly felt a thing. I normally don’t do reviews much but this place was great.

People there lie to patients told me my test results would be back in 3-5 days called the quest phone number a lady tells me that my result won't be ready for another 8 days so 12 days total who the heck has 8 more days to know if they have severe issues within their body. I just had major surgery and this is how they toy with peoples health. Not cool. I will be filing a formal complaint. Dont play with my health. I'm not all for that. I could have went to the hospital and had them run my blood and get my results in which I may have too. This is ridiculous use another lab don't use quest.

I went for blood work, I had an appointment. In less than 5 min a nurse called my name. Everything was smooth and fast.

Why is it so hard to just speak to a live agent. I've called 3 different locations and it sais basically you can only do it through an automated service or online why are those the only options it's crazy.

Always have a positive experience here. I have difficult veins from past surgeries but the pple listen to me when I tell them & use a smaller needle to get the job done😁

I made this appt after being told that the order for my test (Bun/creatinine) was made two days before. However, they said they did not have it. I went in at 7am as I am 70 with COPD and heart disease. AND I had to use Lyft as I no longer drive. They sent me home and told me to get order done again. I called Desert Rad to get order and they told me that they tried to send the fax and to call their number and could not get through!! The phone rings and rings and then goes to a fast busy. CRAZY!! I was then told that this location does not accept orders for this particular test. It says it takes all tests on the website! I live less than a mile away and wish I could just walk there (I cannot afford to throw away another $20 on Lyft) and tell these people where to go. Horrible. Some supervisor was sent an email by Quest Cust service to call me but they never did. I intend on telling everyone I know not to use this lab if they have a choice. I know we have a pandemic but SOME of us have other health conditions that are a threat and we need to be considered as well/ ...otherwise, why isolate to stay safe if we can't get help if we get sick?? Rant over.

This location is wonderful! No wait time....I arrived early but they took me right away. Check in was easy. Everyone was so professional and my blood draw was painless and fast!

Worst quest to go to! Lab techs are very rude & distespectful. Always full of ppl, some with mask & no mask & coughing & sneezing. No one sanitizes the chairs after ppl leaves for the whole day. Wait time is very long.

Today they must be short handed. Appointments & walk in are being called back real slow. It's like no one is in a hurry or no supervisor not watching what's going on. Very aggravating.