2/5 Becky H. 1 year ago on Google
Being
that
this
is
a
prestigious,
relatively
expensive,
4-star
hotel,
I
think
we
were
expecting
a
lot
when
we
booked
a
room
at
the
Westminster.
This
was
a
splurge
for
us
and
unfortunately,
we
did
not
feel
that
it
was
worth
it.
The
rooms
were
clean
(albeit
slightly
dated),
the
beds
were
comfortable,
and
the
location
is
great.
However,
on
our
first
night
there,
we
discovered
that
our
shower
was
backed
up
and
draining
water
all
over
the
bathroom
floor.
When
we
called
the
front
desk,
we
were
told
that
we
would
have
to
wait
until
the
morning
for
maintenance
to
take
a
look.
I
told
the
front
desk
that
unfortunately
this
was
not
possible
as
we
were
leaving
early
the
next
morning
for
the
whole
day.
I
asked
if
we
could
be
put
in
another
room
with
a
working
shower,
but
we
were
told
there
were
no
other
rooms
available.
I
decided
to
walk
down
to
the
front
desk
to
see
if
there
might
be
a
solution.
After
waiting
in
the
lobby
for
30
minutes,
magically,
another
room
was
found.
While
this
was
certainly
appreciated,
I'm
not
sure
why
this
wasn't
offered
to
us
when
I
asked
earlier.
I
do
not
feel
that
we
were
asking
for
anything
unreasonable
-
a
working
shower
is
expected
in
a
4-star
hotel
-
yet
the
initial
response
seemed
inappropriate,
in
my
opinion.
No
apology
was
offered
for
the
dysfunctional
shower,
and
I
was
confused
by
the
argumentative
nature
of
the
conversation.
It
felt
to
us
more
like
"That's
too
bad,
you'll
have
to
wait,"
rather
than
"Sorry
about
this,
let's
get
you
into
another
room."
Very
surprising.
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