My husband and I went to virgin mobile at SHEPPARD CENTRE location to ask just some questions about Virgin plans and prices . We served by a great professional friendly sales representative called MANSUR 👍 He offerd us a good deal and we couldn't say No☺ my husband is a Virgin mobile customer right now 😊 even He offered a great deal to me too 🤩 and after 12 years being with another provider I'm going to be a Virgin mobile customer and I'm so happy . Great customer service, great deals Thank you MANSUR .😊👌

I am writing a review for virgin mobile as I am absolutely appalled at the service, or lack there of being offered by the company. I became a virgin internet user in December 2021 and my plan was $35 a month. In December 2022, my plan suddenly doubled. At the time, I was moving so I contacted virgin requesting to cancel my services as it made no sense to pay double what I previously had paid. I explained that I was moving and would simply join a new service provider upon my move. I was told they would alter my plan and I could receive another year of a $35 plan. I confirmed multiple times and verbalized that if it is not the exact amount I have previously been paying, I did not want to go through the trouble of setting up my virgin account at my new location. I was reassured countless times, the change would be no problem and the price would stay the same. Virgin came and set up my internet at my new location and I didn’t think about it again until it was time to pay my bill. My bill was double the price. I reached out to virgin and they told me whoever confirmed the $35 bill was wrong and they couldn’t give me the price. After going back and forth for weeks (due to extremely unresponsive customer service) I confirmed that I wanted to cancel my service. While dealing with an extremely rude agent, I requested the head office contact info and proceeded to email them to inform of this ongoing issue. Upon finally getting back to me after an extended period of time, I was told yes, I would receive the $35 bill and to send specific information pertaining to my account. It’s now yet again been weeks and no response. I received an email last week stating that if I did not pay my bill, my internet would be shut off and I would owe a new fee to get my internet started again. I forwarded this email to head office requesting a response as I was currently waiting for weeks from them, and nothing. Today, while working from home, my internet has been cut off. This is so disappointing and unacceptable. I will be posting on as many social media platforms possible to ensure inform people of such negligence and disregard for customers from such a large company.

Just so unhappy and frustrated with Virgin customer service. I just asked one of your customer service member to renew my bill cycle from today (instead of tomorrow) so i can use the internet and pay some bills, rent and stuff. They didn't do that. Also, I asked them to atleast reward me a few megabytes of internet so atleast i can pay my bills again. They didn't cooperate. Honestly, i used to be member with Fido and they have waaaaaaaay better customer service. They provide "SERVICES" for their customers and members. Honestly, now i am thinking of changing my plan to Fido again!!!

My fiancé called her to ask if they have I phone 14 pro dark purple and she said yes we do! So we drove all the way from Mississauga to pick up the phone and when we arrived she said ohh we have to make the deal here and then you have to go to the other location which is 20 min away because she lied to us just so she can close the deal and make the a little bonus! Why she didn’t tell the truth when we called her!!!

Knowledgeable and professional staff! They explain all the details about the plan you get, they even wrote it down for you so you can see it. That's what customer service is all about!

Store rep Emery demonstrated exceptional professionalism. Her meticulous handling of the newly unboxed phone to prevent any scratches left a lasting impression. Additionally, the promotional discounts offered were competitive, further enhancing my positive experience.

Johnathan was patient, friendly and very attentive to our needs. He gave us a lot of his time! He answered all our questions and guided us through the process at every step. He helped us understand the bill and contract. He also let us know of the promotional deals they had. And gave us a few discounts! Virgin plus also has some good deals going on. I specifically wanted a particular colour of a phone and even though they had it out of stock in their location, he was able to call in people at other stores and secure one for me. Thanks Johnathan!

Recently switched my home internet plan here in Virgin. Kind and patient staff who answered me a lot of my questions. Got a great deal here from Nana. You are so nice and I wish you all the best:)

Tom is really helpful. Gave us nice offers and a free hair dryer with the phone. Amazing store. Amy is also wonderful.

Great experience overall for signing up for a new Internet plan. I got a great deal of internet + phone plan bundle. I ported my phone number so my monthly bill for phone and internet is on my budget. I asked if she can sign me up ASAP and I was signed up in less than 20 mins with all the information handy. I knew what I wanted and so it was a very easy set up. Sales representative is very knowledgeable on the products and plans they have.

Very informative, helpful, enthusiastic, caring, attentive stuff. Speaks Cantonese, mandarin, and English well. So blessed to have met them!

We had a great experience in Virgin plus. Emery is very nice, polite and helpful. She has solved many problems for us.

I'm happy Christine help me to find a phone and a better deals for phone plans.. I gonna tell some my friends to go to parkway mall and ask Christine.. thanks Christine keep up the good work

I have upgraded my new s21fe here and they helped me to do the data transfer. It's really really helpful. Thank you!

I had a missunderstanding in the offer I received and Tom and Sandy the manager quickly helped me fix the problem. Great service.

Your service was awesome today and I want to say thank you for your time and effort to help me with setting up the preauthorize payment and the house internet.

Johnathan provided excellent customer service. He is extremely professional and friendly. He took time to fully explain all the available phone plans, devices and porting the number. ⭐️⭐️⭐️⭐️⭐️

Just wanted to say thank you to Amy for the excellent customer service I received at the Virgin Plus Yonge Sheppard kiosk. She helped me with a much better plan and saved me a lot of money on my new device, and she also explained everything to me clearly so that I understood what my plan was about. Will definitely visit again. A++++++ service!!

I'm glad I checked google reviews and stopped by this particular store. Not only they have access to better deals than call centre, they also provide a truly amazing level of service. Johnathan and Tom definitely helped me save a few $$ and explained everything very clearly. This store is highly recommended.

Great experience, sales rep are very helpful with the new phone I got.

Best service. Having a amazing experience here!

Elly was friendly and professional, gave me exceptionally service! really recommend!

Best service！！ Have a very special experience here. Will to come again.

One of the employee is the best suppoter. He suggest very nice option. If you have doubtable issue for choosing to use company, visit here.

Very good shop to visit as the sales person Eric is very friendly and makes you comfortable while talking. He understand the requirement and accordingly explains the best deals to grab whether it is related to network carrier or iPhone offer. Keep up the good work you deserve 5 star.

Good service & Cheap prices, very accommodating! Thank you so much. Will come back for sure!

Excellent customer service and advise. Tom is very helpful and he explains everything in details. Very pleasant experience!

First time going to this branch and I could not have been much happier! The staff here Emery and the guy has been nothing but amazing! They went above and beyond their services and was really friendly - which not all Virgin Plus brances are! They helped me and even hooked me up with the best deals with phone and plan! I really do recommend this location and will keep coming back here! They will welcome you with smile all the time and the team work that they have, AMAZING! AMAZING! Good job guys!

Thanks Emery for her excellent service. I am a senior and do not know much about phones, she helped me to transfer all of my stuff from the old one to the new one. 10 out of 10.