I was injured at work. The doctor refused to treat me because I was pregnant. He didn’t even read my chart and I had to inform him, even though it’s written and highlighted in pink at the top of my chart. He never read it. He barely even looked at me or assessed me and gave me the wrong diagnosis. I went to my own urgent care through my own insurance to find that I have a completely different injury than he stated. He said he didn’t have experience with pregnant women. Instead of finding a doctor that did, he just told me to take some Tylenol and sent me back to work. I couldn’t walk and was in intense pain. I was supposed to come in 2 days later and even had a confirmation text sent to me. But when I went in, they told me I was never scheduled. After 3 more failed attempts at scheduling, them saying I missed my initial appointment, and being still in severe pain, I demanded to speak to a female doctor. She referred me to physical therapy and gave me 6 appointments. I went 3 times before I the male doctor found out and canceled all future appointments. He said he wasn’t sure if a pregnant woman could do PT. What kind of doctor doesn’t know how to and refuses to treat a pregnant woman?! My OB said it was perfectly fine and he could have at least given me something for the pain rather than Tylenol and walking it off. This “doctor” is hoping I will just magically get better and that he can close my case without ever actually treating me. It’s been a month. I’m still in pain, and I’m now trying to see a different doctor. If your pregnant and injured at work, just go to the hospital. I’ve had several doctors shocked when I tell them what happened. They can’t believe he has a license. Neither can I.

“Medical assistants” in the back have no bedside manners. Had to get blood drawn and it was the worst experience. Whole left arm was in pain. Had to get poked twice. I’m understanding due to me working in the medical field as well but some Integrity, manners and respect go a long way. I didn’t appreciate how I was treated. The lady checking me out as well seemed like she didn’t care to be there, no professional demeanor or appearance. On a positive note the lady checking me in was very nice and helpful. Doctor was lovely as well.

The staff up front is rude and makes you feel like you are annoying them even by walking up to help. I get it they are busy but even having basic customer service skills wouldn't hurt. Positive note: The doctors and nurses are very knowledgeable and professional. The therapists are kind, attentive, and are truly there to help you the best way they can. I had a very pleasant time getting to recovery! They really made you feel like you didn't have to feel pressured to rush into feeling better and help you understand injuries and stuff.

Horrible Absolutely Horrible. Hurt at work. Fill out the paperwork on how,why &when. Then continuously asked "how did you hurt yourself?" How bout you do your job and read the paperwork. Maybe learn something about the patient you're seeing. Talking to the doctor, she didn't listen. Muscle pain/strain. They took an x-ray of my joint. I already knew it's not broken but I get it. Cover all bases. She comes in "it's not broken". No S#$t. I ask about how we can see if the muscle or tendon is ok. "It's ok. I'm going to sign you up for physical therapy". This has got to be how they make their money. Physical therapy. I've been to two different Concentras and they are both just as horrible. If you can, just go to the ER or wait to see your normal doctor. Horrible practice

Worst experience ever. I called an hour before I came to see if they could see me for having bronchitis. The receptionist who answered the phone said yeah we are seeing patients who have bronchitis or flu like symptoms. When I got there the front desk receptionist was very unprofessional and told me to wait outside. Then I waited another 15 mins for a doctor to call me just to tell they aren’t seeing any patients with respiratory illness. I told the doctor I tested negative for covid two days prior. I feel that is something that the front desk receptionist should have known so you won’t waste people time who don’t feel good. Not a good experience at all! Didn’t feel welcomed at all!

There is not only a lack of professionalism but also a lack of leadership and this is something that is reflected not only through the staff but also the front desk employees. Unfortunately people do not want to come here for fun there is some type of medical attention that is required. As a tax payer and customer service person myself you look for the little things to make someone's day. You never know what the next person could be going through whether it's pain, the covid, or just getting ill, but the lack of any humanly morals is beyond me. The staff is very rude to keep it sweet, the wait times are beyond ridiculous, and after meeting with the director is easy to see why. Unfortunately I will not stop here with this post but I am going to take my complaint higher. The employees and one director in particular here should be kind and courteous to the people who didn't ask to be here. They are of service to us and they need to remember that! One star for this dump whole. I'd rather drive to Mesa where good customer service is a given. It's been almost 2 hrs and I'm still waiting ...

Came here for my 13 year old daughter neck pain and was told the Dr doesn’t see children. This is the closet urgent care to my home and wanted my daughter to get checked out as soon as possible. Definitely will be reporting this to my insurance company!

Gotta wait 3 hours to take a drug test by the time it was my turn I had already went like come on now

It's Ridiculous how un organized this place is. The wait time is uncalled for. There needs to be a better way to get people out of there and on there way.

Staff very rude and threaded me that they will call security will be calling the manager of the place tomorrow do not come here

Came here for a new hire screening. Signed in, waited for awhile in my car, did the test and left. All went smoothly and the staff was friendly. No issues.

Very long wait time with minimal people.2.5 hours and there were only 5 people in the waiting room. Ridiculous.

Wait time past 4 hours for drug screen with a full staff kinda like they want u to walk out

Had a work injury needed to know if they could X-ray because I'm not trying to hurt myself further. I felt like the doctor didn't really care and I expected them to do their job find out what was wrong based on what I told them. Now I'm having nerve pain going down my leg my leg and all I want to know is if I can get an X-ray. Because I have money on the line through work and my job And I'm not trying to leave if I can't get help or know I'll be helped. So I'm just gonna go through my own insurance and use the money I make tonight to actually get help. You need better phone service and people that can answer questions because your messing with people's money.

No wait. Staff very helpful. I guess it didn't hurt that I went at 11pm. Large clean facility.

For a drug screening...4 1/2 hours later after being told 30-45 mins of wait time when I walked in.... I couldn't leave the building either :/ But at least the staff was decent about having a packed waiting room and what not...

The “doctors” here keep getting worse and worse. Tonight/early this morning I arrived at 3am I was the only patient there for the entire time I was there, about an hour and half. When the doctor finally comes into the room, he waited 10-15 minutes I wasn’t timing him either than the marker I had chosen of 4:30am. He enters the room. I cannot see any white in either of his eyes they are completely red, not blood shot, RED. He’s wearing a mask, not correctly it slipped down below his nose, and gloves. After his exam he starts in with issues. I said i understand and I appreciate that. This was not good enough for him for some reason. Implicit bias So he kept stating the same things over and over. I finally said that as a doctor he knows these things change on an hourly basis throughout the day. And he was not listening to anything I was saying. He kept trying to manipulate the conversation restating what he wanted. Eventually he said he didn’t like my tone, every emotionally unevolved person’s excuse for not being able to control things, people or places. I told him I am not changing my tone and I’m not apologizing, you are being manipulative, misogynistic and invalidating. Then there was silence and I let the silence grow. Finally he has me sign the DOT card with the mouse. A mouse that doesn’t work that I’m sure he knows all too well doesn’t work. I asked him if the computer pen and pad work he said no. I don’t believe him as this was not my first time in this room at this place. It was more like he wanted to still have control. I also get the feeling he is trying to perpetrate fraud because the mouse would not let me sign as I normally do. In any event I will be filing a complaint with the Arizona Department of Health Services regarding this horrific encounter.

Went to the Flagstaff location during a time when they were short staffed due to illness a the front desk person, April Rennels was doing an amazing job. They were very busy and she remained extremely focused,professional, and wonderfully personable. April should be recognized for her outstanding service and dedication.

Horrible customer service at the front desk. Received a bad attitude for asking questions, didn't understand that. Personals in the back were AWESOME!!! People need to reevaluate what kind of job they want to work, especially if they're working a position that requires customer service daily.