1/5 Laura S. 2 years ago on Google • 5 reviews
I
called
the
office
on
March
23rd,
2022
at
about
12:15
ish
to
ask
a
very
simple
question
about
whether
or
not
they
had
televisions
in
the
sleep
study
room.
The
woman
that
answered
the
phone
was
quite
rude
in
response
to
my
question.
She
wanted
to
know
my
last
name,
birthdate
and
phone
number,
which
I
provided
because
I
had
a
sleep
test
done
there
three
years
ago.
Once
she
verified
that
I
had
a
sleep
study
done
there,
I
asked
the
question
again
and
she
wanted
to
know
why
I
needed
to
know
if
there
was
a
television
in
the
room.
I
told
her
that
someone
I
knew
was
going
for
a
sleep
study
in
the
near
future
and
because
my
sleep
study
was
done
three
years
ago,
I
couldn’t
quite
remember
the
accommodations.
I
asked
her
why
it
was
such
a
problem
to
ask
a
simple
question.
She
told
me
that
she
needed
to
ask
questions.
Please
note
that
her
tone
was
laden
with
attitude.
I
am
not
sure
why
it
was
such
a
big
deal
to
answer
a
simple,
general
question.
It
would
be
different
if
I
were
asking
for
patient
information,
but
since
I
was
the
patient,
I
give
myself
consent
to
ask
questions
about
the
procedure
that
I
participated
in.
Update:
I
called
and
spoke
to
the
manager(Jennifer)
to
follow
up
about
the
Google
Review.
She
was
very
apologetic
and
explained
what
happened.
I
am
satisfied
with
the
outcome
of
the
conversation.
I
am
not
sure
what
to
give
them
as
a
rating
at
this
point.
I
will
take
the
time
to
process
the
information
and
adjust
it
accordingly.
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