Arby's image

Arby's

Restaurant Fast food restaurant Meal takeaway Sandwich shop American restaurant Deli

One of the Most Reviewed American restaurants in Scranton


Address

502 N 7th Ave, Scranton, PA 18508

Website

locations.arbys.com

Contact

(570) 346-0900

Price rating

$ $$$

Rating on Google Maps

4.10 (1.8K reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 10 PM
  • Friday: 10 AM to 10 PM
  • Saturday: 10 AM to 10 PM
  • Sunday: 10 AM to 10 PM
  • Monday: 10 AM to 10 PM
  • Tuesday: 10 AM to 10 PM
  • Wednesday: 10 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: sandwich (12) order (11) time (10) Arby' (9) beef (9) sauce (8) service (8) fries (7) cheese (6) people (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 570 F. 1 year ago on Google
    *Attention Management I been going to this location for along time but lately this place is going down hill really quick !!! First of all you go to the drive thru and the lady’s that work there give you attitude !!!! That’s a big NO with me I’m a paying costumer am not asking for “FREE FOOD” here … today May 25 2022 went to this location to try the new Wagyu Deluxe Burger and when I got to the window I got nothing but attitude almost throw the drinks and food on my lap like … she was doing me a favor if you don’t like working there find another job you can’t treat customers like that ! When we opened are sandwiches they ware all thrown in there and they were soaked in sauce very messy!!!! And in top of that they took forever to make them and she forget to give me straws like I was going to drink from a cup that they touch with no gloves 😒 to MAKE MY STORY SHORT I WILL NOT COME BACK TO THIS LOCATION ARBYS JUST LOST A COSTUMER !!!
    6 people found this review helpful 👍

  • 4/5 William B. 8 months ago on Google
    So I was in the mood for some fast food. Quick search of the area and found this Arby's. I ordered the roaat beef and cheddar sandwich. The rest of my party ordered a bacon ranch burger and a French dip and swiss sandwich. We all had curly fries. Food came out hot and fresh. Everyone enjoyed their sandwiches . Had a variety of soft drinks and teas to choose from. I would most definitely come back to this Arby's for food.
    2 people found this review helpful 👍

  • 3/5 Joseph N. 2 years ago on Google
    Always see this place busy and it has been a while since I had Arby's. I ate in and it chaotic employee behaviors. Also dining area was not in it upkeep. Manager needs to be more present during business and keep heads up on everything. I just believe these fast-food restaurants need to make better hiring methods because your all falling apart.
    1 person found this review helpful 👍

  • 5/5 George R Miller S. 7 months ago on Google
    I stopped in through the drive through because I was having a hankering for a roast beef with cheese. I usually don't go there much because they have been getting skimpy with the meat. But I went anyway. This time there was more meat and cheese plus, the meat was juicy like it used to be. The employees were very polite and friendly.
    1 person found this review helpful 👍

  • 5/5 Susan K. 5 months ago on Google
    Food was hot and tasty. Staff pleasant. Savings with coupons. Good experience.

  • 5/5 Patrick G. 9 months ago on Google
    I love this place. Great staff along with great food and service in a timely fashion. Open til 10 pm most nights too. Food is made to order too not sitting under a heating lamp for hours like McDonald's or other fast food joints

  • 1/5 Israel C. 8 months ago on Google
    Horrible service. I live half a mile away and was reminded last week why I stopped going. Put in a 45 dollar mobile order go to pick it up and ask for order and sauce and get attitude from the start. When the order was ready asked again about sauce and she said there were 4 or 5 of the horsey (only) sauce i ordered. I asked for more and was ignored and laughed at even after offering to pay. I understand people abuse the sauces but when someone pays 50 bucks and you can't even give them one packet for each of their dry sandwiches please quit customer service job

  • 5/5 Pam B. 7 months ago on Google
    We each got the game burgers, hamburger special with 30% game meats. Good burger. Fast service as you would expect at a fast-food joint. Friendly staff. Restaurant was empty when we came for lunch but I struggled to find a clean table.

  • 2/5 SmeatyHut J. 5 months ago on Google
    The brisket was extremely dry and the fry containers were only 3/4 filled. The prices are extremely high for the garbage they are serving. Arbys.....we have the rotten beef!!!!!

  • 1/5 Michael C. 6 months ago on Google
    The individual that had a soda and a beef with cheese vomited and had diaribea after 3 hours, The manager at the time of our arrival was chastising a team member loudly in the front line for improperly filling drinks, another team member was counting a drawer that was in plain sight again on the front line.. Last trip to Arbys..

  • 2/5 Dawn E. 1 year ago on Google
    Went for lunch and apparently they think that a Friday lunch rush is the best time to leave a new girl on the register. I felt bad for her, she did her best but the staff was so ignorant when I brought 1 of my items up and said it was the wrong thing. Not to mention waiting on line for 20 minutes... Never again!

  • 5/5 Daniel C. 9 months ago on Google
    Great food service was kind of slow they seemed to be more focused on the mobile orders

  • 5/5 John B. 11 months ago on Google
    Arby’s always tastes great! Tried a French dip for a change , was pretty good but my fav is still beef and cheddar!

  • 5/5 Joey H. 1 year ago on Google
    TERRIFIC fish and fries. REQUESTED red onions and manager gave him a GROWL. Fish was CRISPY and cooked to perfection. Fries were HOT HOT HOT great portion. The 2,YES 2 pieces of onion seemed stringy. Manager needs sensitivity training, HAPPY HAPPY customer and is important. Be in soon to see the change.

  • 1/5 Lakota B. 11 months ago on Google
    The tables were terriable not well cleaned lobby was trashed with crumbs and water or soda left on the floor not cleaned up. I really hope the owner knows what there employees are doing to him/hers restaurant. Cause this is absolutely disgusting. I'm sorry but I'm not coming back ever again.

  • 5/5 Laurie W. 1 year ago on Google
    Amazing Service and even though we thought they made a mistake, guess what, my first thought was, awww absolutely easy mistake and I ate it. I didn't flip out because, again, we all make mistakes. Just wish other people would realize we're all human, and people don't normally, make mistakes on purpose. The last thing any person who works in the public wants is another person upset. Sometimes their are occasions when employees are the aggressor, very rare. Please everyone, ease up. They're just hardworking people like yourselves. Remember they are someone's Mom, Grandma, daughter, son, Grandfather, etc . Y'all have a great day.

  • 1/5 Matthew “Fella” B. 1 year ago on Google
    I was in the area and wanted a quick bit for lunch. Well, I guess I should have gone some place different. The curly fries were way overdone, and the beef sandwich was dry. I think the box it came in could have been better to eat. Needless to say, my dog wouldn't even eat the sandwich. I would have had the same satisfaction if I threw a twenty dollar bill out the window. I'm seriously disappointed. I will never go back again.

  • 5/5 Mindy B. 1 year ago on Google
    my daughter came to arbys for the tiktok spice viral... it was for her birthday and sheCRUSHED IT WITH MAJOR barely 13 year old GIRLBOSS domination!!! it wa a really good time, we had fun. we all love arbys but i did notice a lot of the prices were wrong as we often do go about 1x per month for the special 2-5 just for an on the road snack, watch the prices but thats it! even the new employee did amazing lol

  • 4/5 Jason Y. 1 year ago on Google
    Great atmosphere, employees very professional. Tried their country style rib sandwich. Very tender and delicious. Definitely better then the competition. Tried the Diablo Dare Challenge in the form of the beef sandwich. Oh hell not again. This was a very hot, and I mean very, very, hot. When they give you a complimentary kids vanilla milkshake to cool your mouth I knew I was in trouble. Not their fault on any level. I should know better I can't do hot anymore. The moment you opened the package the heat and spice over powers you. I also thought I could eat their diablo fries. Other then my stupidity everything else was great! Will definitely be back to try their other sandwiches.

  • 4/5 KJ's train r. 1 year ago on Google
    Love this location! The staff is so friendly. Not at all pricey. Love when it happy hour, dollar sliders baby! It gets busy so it's slow service sometimes.

  • 2/5 Gary H. 1 year ago on Google
    Got very sick on Cajun fish wrap. Getting fish at beef joint was a dumb move anyway. Lesson learned. Curly fries are always good and service exceptional.

  • 5/5 Carol P. 1 year ago on Google
    Extremly pleasant & friendly staff! Order correct & very fresh! Pi had the roast beef w/cheese & curly frie Yummy! I also noticed that it was extremely clean! Kuddos to Management! Highly recommend! ⭐️⭐️⭐️⭐️⭐️

  • 1/5 George C. 1 year ago on Google
    The fact that your employees won't allow a regular Roast Beef sandwich to qualify for the 2 for $7 Beef and Cheddar meal is ridiculous. Regular bun, minus Cheddar cheese. How difficult is that? Cheaper for you. You keep adding reasons for me to stay away. Congratulations.

  • 4/5 Robert R. 10 months ago on Google
    Had the newly advertised burger recently and thought it was much better than the competitions. The burger was not razor thin, it was juicy and tasty, although the employee had difficulty in putting it together.

  • 4/5 George S. 1 year ago on Google
    The drive through moves fast and the curly fries are always hot and crisp. I love the seasonal offerings like the chicken salad sandwich and the orange cream shake.

  • 3/5 James H. 1 year ago on Google
    My opinion each and every time I go there you go through the drive-thru. You have to wait so long to get your order taken then once you get your order taken you have to go through the window you still have to wait another 5-10 minutes your food is never prepared or ready once you get to the drive-through. I understand the younger generation needs a job but my opinion it just seemed like it's just too much playing, then working. I'm not sure who the manager is at the time I go but it's just seem like it's not organized. I wrote a review about Arby's once before but it seem like it's hasn't changed. Not only that through the long waiting, and wind up getting the wrong food. But wasn't a big deal I understand people do make mistakes we are human, but I believe that the quality a business that they get I believe it s*** be able to run a little bit smoother than it is now

  • 4/5 Benjamin G. Cutter (. 1 year ago on Google
    I have always enjoyed going to Arby's, but I'm am saddened that they have removed a couple of items from their menu that was specific to Arby's... Their "Potato Cakes", no other "Fast Food" chain had or have them. It was always a go to item for me. I'm sure that they had very good "Business" reasons for removing them from the menu. I also miss the sandwich with the Parmesan cheese sauce that came on a hoagie roll. That sandwich has been gone from the menu for a long time now. But I had always held out hope that it might come back as a limited time item, but alas my hopes were dashed. They haven't been seen again... Darn 😕 But I will miss them, I'm sure that other people miss them also. I'm not going to let that keep me away though. Because I really do enjoy the other menu items. Please keep up the good work !!!

  • 5/5 Adam S. 2 years ago on Google
    The food was the best I have had in a long time... the statt was really getting along as well fast paced environments are not easy to work in something is really clicking there.

  • 1/5 Erich B. 2 years ago on Google
    Went to pick up Some Sandwich,s for my Family. After waiting 30 minutes in the drive thru my turn came up and it was early in the day they said on the microphone were oudda of Beef.so I asked for a Fish sandwich,s they replied were out of Fish. One of the Worst Arby's in the World!

  • 1/5 Ana De a. 2 years ago on Google
    I feel bad. because I've placed 3 orders and the 3 times they only send me the sandwich, without the soda or the chips. Now I wonder if I pay for 3 things and they send me 1. Where are the other two things? I will give you 5 stars when you send me the chips and soda from the previous 3 orders.

  • 2/5 James H. 1 year ago on Google
    Drive through was very long waited about 10, 15 minutes just to get my order. And the order was incorrectly and person taken order was talking to fast, you are unable to make out what she was saying. Needs better manage an order to make it run better. That's only my opinion

  • 4/5 JOE O. 2 years ago on Google
    The few times I've visited this location my food has seemed fresh. Their service is quick and they haven't messed up my order yet. Unfortunately they are limiting how much Arby's sauce you can get right now due to delivery circumstances but otherwise no issues!

  • 4/5 Brian H. 2 years ago on Google
    Same delicious Roast Beef and curley fries that you know and love. I would have given 5 stars but they left out the Arby's sauce that I asked for at the Drive In and gave me the wrong size drink. The drink problem was recognized immediately and fixed but I didn't realize there was no sauce until I drove away. I will return when I'm back in the Area!


Call (570) 346-0900 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery
    • ✓️ Drive-through
    • ✓️ Curbside pickup

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