1/5 Eugene L. 2 years ago on Google
All
the
staff
at
Humber
River
have
been
very
friendly
and
professional,
except
on
Friday,
Sep
22,
2017.
I
was
for
follow
up
visit
the
day
before,
on
September
21,
2017.
The
Doctor,
wanted
to
do
blood
test
and
C-Scan.
The
booking
lady
left
the
appointment
for
Monday
Sep,
25.
Then
she
called
back
because
of
busy
schedule
it
was
re-booked
for
Oct
3,
2017.
No
Problem.
On
Friday,
22
Sep,
around
9:30,
I
had
a
phone
call,
recorded
message,
that
I
have
an
URGENT
appointment
for
same
day
12:00PM.
No
explanation
at
all.
Called
back
as
I
was
in
Peel
at
the
moment,
They
only
said
it’s
very
URGENT.
At
11:30
I
was
at
Cardiology,
and
the
Front
Desk
Lady
was
very
helpful,
to
investigate,
and
find
out
that
I
was
scheduled
for
C-Scan,
as
I
had
no
clue
what
was
called
for,
what
was
the
URGENT.
Went
on
second
floor,
checked
in
at
11:55AM,
and
waited
outside.
Around
12:15
PM,
I
was
called
in,
and
waited
inside.
Around
12:45,
the
nurse,
Ellen,
prepared
me
for
the
C-Scan,
needle
on
the
vein,
signed
some
papers,
she
explained
the
risks,
she
never
mention
anything
about
eating
or
drinking,
I
learned
that
after
when
I
re-booked.
I
waited
in
room
for
another
45
minutes,
with
needle
in
my
arm.
At
1:30
I
went
to
Ellen,
asked
if
I
have
to
wait
any
longer
because
at
2:30
I
had
to
leave,
no
matter
what,
I
have
to
pick
up
my
son,
6
years
old,
or
she
can
tell
me
so
I
can
make
some
arrangements,
call
my
wife
or
someone
else.
She
said
I
had
to
wait
in
the
room
and
she
will
let
me
know.
She
never
came.
At
2PM
I
had
no
choice,
I
spoke
to
another
Nurse,
I
explained
to
her
that
I
had
to
leave,
2
hours
waiting,
when
is
URGENT,
and
I
had
to
go
and
pick
up
my
son.
Ellen
got
upset??!!,
why
I
was
talking
to
another
person,
and
was
mimicking
me,
behind
my
back!!!
Then
another
Nurse
came
in
almost
screaming,
trying
to
scare
me,
that
I
might
DIE
if
I
left
and
re-booked
the
appointment.
And
calmly
I
told
her
I
was
no
Rude
to
anyone,
but
as
a
father,
parent,
it
would
be
no
problem
if
I
Die
and
not
leave
my
Son
alone.
I’m
sorry
I
might
sound
harsh
but
even
animals
take
care
of
their
children!
!)
If
you
call
people
for
appointment,
please
don’t
leave
only
the
time,
and
Humber
River
Hospital,
please
explain
the
reason,
what
a
patient
has
to
do
prior
to
the
visit(Eating,
Drinking…),
and
which
clinic
he
has
to
go(
FYI,
I
still
have
the
message)
2)If
you
are
busy,
over
scheduled,
is
not
a
problem,
but
please
notify
people,
so
we
can
make
arrangements.
3}
Being
rude
is
not
an
option,
and
please
do
not
provoke
people,
I
think
she
wanted
me
to
explode.
Sorry,
I’m
better
than
that.
4)
Do
not
have
fun
with
patients.
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