1/5 Mallica S. 7 months ago on Google • 1 review
I
would
give
this
place
a
zero
if
I
could.
Do
not
go
here.
When
you
first
enter
the
room,
the
staff
over
explains
the
equipment
and
takes
up
10
minutes
of
the
time
that
you’re
PAYING
to
use
the
room.
The
main
reason
we
came
to
this
karaoke
place
is
because
they
have
YouTube,
which
gives
a
wider
selection
of
songs,
so
you
would
assume
they
have
a
lot
of
options
but
no.
Even
the
biggest
artists
like
Drake
and
Ariana
Grande
had
little
to
no
songs
options.
And
when
I
say
little
I
mean
little.
I
very
kindly
explained
to
the
staff
the
problem
and
he
said
it
was
because
they
didn’t
download
any
songs.
I
asked
if
there
was
some
other
room
available
with
more
downloaded
songs
on
YouTube.
The
lady
then
very
disrespectfully
said
that
no
other
customers
complain
about
the
songs
and
that
“it’s
just
us”,
etc.
I
work
in
customer
service
so
I
understand
her
responses
if
I
was
being
disrespectful
or
a
“karen”
but
I
sooo
kindly
and
respectfully
explained
the
problem
and
even
apologized
for
“complaining”
yet
still
was
treated
so
wrong.
She
then
picked
up
the
phone
and
started
calling
her
manager
(unasked
for)
and
handed
me
the
phone
with
no
explanation
of
what
she
wanted
me
to
say.
I
explained
the
problem
to
the
manager
and
he
seemed
very
rude
on
the
phone
and
was
not
listening.
He
told
the
staff
to
do
a
“video
call”
to
show
the
problem
and
hung
up.
The
manager
never
called
back.
My
friends
and
I
were
so
extremely
frustrated
and
disappointed
that
we
came
all
this
way
for
literally
no
song
options
to
sing
so
we
asked
if
we
can
leave.
We
stayed
at
this
karaoke
place
for
a
total
of
30
minutes,
15
minutes
using
the
equipment
(including
his
explanation)
and
15
trying
to
fix
the
situation.
Nevertheless,
they
still
charged
my
friends
and
I
$10
knowing
we
barely
touched
the
room.
Then
when
my
friend
was
getting
money
out
to
pay
the
man
literally
GRABBED
the
money
out
of
my
friends
hand.
Mind
you
she
was
not
motioning
for
him
to
take
the
money,
she
literally
just
getting
it
out
of
her
purse
and
counting
it.
This
was
such
a
horrible
experience
and
the
customer
service
was
beyond
atrocious.
I
would
not
recommend
anyone
to
go
here.
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