1/5 Farahanim R. 1 year ago on Google
Check-in
date:
5
May
2022
Check-out
date:
7
May
2022
Below
is
the
chronology
for
the
issues
faced
during
our
stay
at
the
hotel:
1.
Forced
late
check-in
on
5
May
due
to
room
not
being
ready.
Hotel
time
check-in
was
set
at
3:00pm.
We
arrived
at
03:30pm
however,
our
room
was
not
ready
for
us
to
check-in.
We
were
tired,
having
driven
all
the
way
from
KL,
but
we
were
asked
to
go
somewhere
and
come
back
within
1
hour.
2.
Room
No
612
-
mal-functioning
air-conditioner
and
to
be
refund
RM200.00
When
we
finally
went
to
our
rooms,
the
air-con
was
not
cool.
We
waited
for
it
to
get
cool
while
we
were
out.
But
when
we
returned
at
12am,
it
was
still
not
cool.
At
12:30am
(6
May
2022)
we
were
asked
to
leave
the
hotel
and
re-check-in
to
another
room
(room
no
711)
on
another
floor.
It
was
one
floor
up
and
away
from
room
610
in
which
my
frail
mother
was
sleeping.
The
reason
we
had
taken
the
connecting
room
in
the
first
place
was
to
be
close
to
my
mother
as
she
was
unwell
and
I
knew
the
hotel
would
not
take
any
responsibility
if
anything
was
to
happen
to
her.
Based
on
my
*WhatsApp
conversation*
with
the
hotel
front
office
staff,
it
was
made
clear
to
me
that
I
would
be
refunded
RM20
per
room
within
seven
working
days
from
5
May
2022.
However,
today
is
already
the
25th
of
May
(20
days)
and
I
have
yet
to
receive
my
refund.
Please
advise
on
when
I
will
receive
my
refund.
Below
I
would
also
like
to
highlight:
Complaint:
Incompetent
front
office
staff
The
front-office
male
staff
who
was
on
duty
on
the
night
of
5
May
was
not
very
competent
in
handling
my
issue.
Instead
of
offering
me
a
proper
solution,
he
was
suggesting
that
I
leave
the
hotel.
That
is
not
a
very
good
method
of
customer
service.
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