As someone who suffers from chronic pain, I had hoped to find relief and support through your services. However, my encounter left me feeling let down and concerned about the approach taken by the doctor I saw. Firstly, I was disheartened by the location of the clinic, which was situated in a basement. The lack of proper facilities and natural light had a negative impact on the overall ambiance and atmosphere of the clinic. It made me question the professionalism and quality of care provided. Furthermore, the doctor I consulted with made several false promises that left me feeling uneasy. Instead of taking the time to thoroughly assess my medical history and condition, he immediately suggested an experimental drug that had potential risks and uncertainties associated with it. This hasty recommendation without a proper understanding of my specific needs and concerns raised red flags regarding the doctor's judgment and commitment to patient well-being. Additionally, I was disappointed to learn that the doctor seemed more interested in up selling expensive therapies, such as Prolo Therapy, rather than tailoring a treatment plan based on my individual circumstances. The lack of personalized care and consideration for my financial constraints further diminished my trust in the clinic's approach and motives. Overall, my experience at your clinic was far from satisfactory. As a patient seeking relief and genuine care, I expected a more compassionate and evidence-based approach. The lack of attention to my medical history, the promotion of potentially risky treatments, and the focus on profit rather than patient well-being have left me feeling discouraged and hesitant to continue seeking treatment at this facility.

Clinic desires to implement a comprehensive approach for a patient's treatment and recovery. They offer doctors, physios, kinesiologists, educational courses, and other health care professionals in one location. Some of their services are covered by BC Health, but other treatments it is the patients who will pay out of their pocket or with health insurance (some fees are quite high). Free time limited surface parking. Easily accessed by transit. Located in the basement. #letsguide

CHANGEpain is a revolutionary pain clinic that has seamlessly integrated modern approaches into its comprehensive care model. The clinic's emphasis on holistic healing is evident through its multifaceted methods, incorporating physiotherapy, trigger point injections, counseling, education, and group classes, etc. This diverse range of services ensures that patients receive personalized, well-rounded care that addresses both the physical and psychological aspects of pain management. The staff at CHANGEpain are nothing short of exceptional. Their expertise is matched only by their unwavering commitment to patient well-being. From the moment you step through the door, you are greeted with a level of kindness and helpfulness that sets the tone for the entire experience. The team's genuine concern for each individual's journey towards pain relief creates a supportive and nurturing environment, fostering trust and comfort. What sets CHANGEpain apart is its dedication to staying at the forefront of medical advancements in pain management. By incorporating innovative techniques and a holistic approach, the clinic not only treats symptoms but also aims to address the root causes of pain. For those seeking a modern, compassionate, and effective pain management experience, CHANGEpain stands as a beacon of hope and healing.

Change Pain is a wonderful, collaborative clinic that is helping me immensely. There is great communication amongst the various practitioners so you don't have to wait and hope that your various therapists are getting the same information. I have seen Dr. Berkman, Dr. Sun and most recently the super talented physiotherapist Keri. Keri is intuitive, kind, extremely knowledgeable and has the most wonderful bedside manner. I would highly recommend this clinic to anyone. it is well worth the wait times, they are busy for a reason :-)

I have been a patient at Change Pain for 12 years, with treatment for issues that ranged from all consuming pain, to pain relief that would just make life sweeter. Sometimes high tech interventions, sometimes old established work. I have always been treated with the best possible care, most progressive medical techniques, and conscientious efficiency. Before this clinic I spent twenty years in life blinding pain, now I live in comfort and bliss.

I have been a patient at CHANGEpain ever since the doors opened. I consider myself extremely fortunate to have had access to some exceptional physicians at the clinic. Dr. Lau is inspiring, both as a doctor and as a person. She is amazing in her breadth of knowledge and in her persistence in trying to get to the root of complex pain problems. Dr. Rite has a very proactive approach, and her practical advice has enabled me to regain considerable functionality despite my pain. Recently, I have also benefited greatly from Dr. Berkman's care. All of these physicians are smart, helpful, and supportive. They really care, and they've never given up on me. The Group Medical Visits have been very helpful as well. I still have pain, but without CHANGEpain it would be so much worse. I am grateful.

I have to redact my previous review. I never knew the volume of patients they had to deal with. Over 700 calls a day... 1 call every two seconds, most of which aren't patients of the clinic. My experience was like non other. The staff were intensely amazing. What made them amazing was not only their effectiveness at providing excellent care, but also taking a proactive approach into an a different pain management concern of mine. I will say though, that this clinic is no joke, be a good patient and take a proactive approach in your health and do what they say and make the changes. Thank you to all of the change pain staff. You're the best and I am a changed person because of the inventiveness and compassion shown to me.

Complete waste of time. Pseudoscience doctors, no services *actually* covered by MSP. This clinic is a cash grab private pay scam.

After 2 back surgeries, the last of which went terribly wrong (bad post-op complications), I spent the better part of 5 years being passed off from one doctor’s office to the next, each working in their own little silo. It seemed everywhere I went for help it was either more epidural shots or more pills, to little or no avail. After several years of that I was referred back to Change Pain on the advice of my GP as there were new treatments available. I was extremely fortunate to have Dr. Lau oversee my treatment comprehensively, including both my pain treatments and my medication. I’m nowhere near 100%, but for the first time in a long time I think I’m finally making some progress. I also have to give praise to the reception and other front end staff; they’re always so courteous and accommodating, they really go the extra mile for you!

My time at Change Pain has been my single most positive healthcare experience, yet. I've felt heard, respected, and trusted in my understanding of my body. I'm incredibly grateful for their dedication and expertise; they've truly listened, and have gone the extra mile to provide consistent care. Very grateful for all the staff in each of their roles, and for my with time with the clinic.

Staff were friendly and helpful during treatments but the intake process was disheartening. I had a referral submitted to this clinic and waited weeks to hear back. I decided to call them and learned my referral had been lost. Nothing had been processed and the weeks of waiting had been for nothing. My referral was then processed and I was given an appointment for 10 weeks later. I asked to be on the cancellation waiting list as at that point I was desperate and frustrated. I did not hear back about any cancellations but after my initial experience I decided I should phone and check, just in case. I learned there was a cancellation, only a week earlier than my original appointment but I would have appreciated being informed, considering my circumstances. I rescheduled to the earlier appointment that I had learned about. Some time later I was told my appointment had to be rescheduled to a date that was even later than my original one. So, I had shot myself in the foot by trying to get in earlier. The intake process here was easily the most discouraging of any I have experienced. Ketamine treatments for depression can rapidly reduce suicidal thinking so time is of the essence.

My time at Change Pain has been instrumental in helping me recover from my chronic back condition. Their approach to care is excellent. Their multi level approach that focuses on progressively more intensive treatments has been very effective: starting with trigger point injections, kinesiology, education and life style adjustments and moving towards facet joint blocks and rfl procedures. As a result of the services provided I have been able to return to activities I thought I would never be able to and vastly improved my quality of life. As someone who works with individuals with substance use disorders I am grateful that I have been able to benefit from these treatments without the risks associated with many pharmacological treatments. Dr. Lau is a caring and competent professional and I am grateful for the work done at Change Pain. If you are new to the clinic, be patient and engage with the services they offer such as the group programs. Managing pain takes time and it is a life long endeavour, but trust in the process with the belief that things will get better.

With severe back injuries and chronic pain, I have been going to Changepain for treatments. I must say the staff is friendly and the doctors care about their patients. Since pain is unique to each individual there are many treatment options and I have found it’s best to get educated on what is available and ask questions about what will help with one’s specific pain. What I found different in this clinic is the coordination of the medical team and allied health services which help focus on what needs to be worked on. From when I first walked into the clinic in severe pain and difficulty moving to where I am today is a great improvement. Throughout the journey, I learned that doctors and physio can only do so much and I had to be engaged and put the work in as well in order to progress to where I can hike 10km now. Thank you to the team at Changepain for the caring and compassion you proved to all your patients.

I was booked an appointment with Dr. Mahal for 1:15 and unfortunately she was unable to see me due to unknown reasons. I had to reschedule my appointment with a different physician for a later date. Hopefully my next appointment is better.

Dr Christie was the only blessing about this clinic; the rest of this clinic was mediocre & just like the rest of the clinics in Vancouver: impossible to get into & long wait lists & rude receptionists.

I have been treated by Dr. Lau and her team for more than 5 years. Dr. Lau literally has been life changing for me as I had suffered for many years with Trigeminal Neuralgia and pills alone were not capable of managing my pain. There is a reason T.N. is called the suicide disease because there were days that I felt I did not know how much more my pain my body could handle. it was no way to live. BUT I kept searching and I found Dr. Lau's Clinic and they tried different treatments until they found one that gave me relief. I will be forever grateful. Dr. Lau. She truly saved my life. Sandy Letkeman

I forget the name of the doctor but she introduced me to the "curable" app and it has changed my life. After seeing the first doctor, I requested immediately to change doctors and thank god I did because she cared more about the brain. if you want to heal the pain, heal the brain!

Greetings. I have been bringing my wife to Change Pain for several years to treat her chronic pain. The doctors and staff here are both amazing and compassionate. My wife’s life has been transformed thanks to Dr Lau and the Change Pain team.

I've been going to CHANGEpain since 2019 (4 years as of writing) and I'm very grateful to still be under their care. I feel like I'm being supported by a team rather than an individual. As my case unfolders I am referred to or book appointments with different clinicians so as to receive a diversity of perspectives on how to address complex chronic illness. This clinic is truly holistic in both treatment offerings and their approach. My pain, fatigue, and functionality has improved from their services and I'm optimistic it will continue to do so. After attending the required group medical visits (GMV) I am grateful for the availability and accessibility of other GMVs, from chronic pain centric yoga, safe movement, and educational classes (all from home!). The physical therapies I receive (TPI, physio, kineseo, acupuncture, nerve blockers) are very helpful. We have discussed more expensive therapeutic options but are taking things conservatively (for health and financial reasons) which I appreciate. It's nice to know what options are on the table and that I don't have to fight for more support. Doctors here have helped me make lifestyle changes and medication changes (including LDN which my GP could not normally prescribe) that have had amazing impacts for me. They even supported me in applying for the disability tax credit. Even though sometimes appointments feel rushed (they are understandably in demand), I never feel neglected. I genuinely feel cared for and even find I'm getting past a lot of medical trauma I built up from years of not being taken seriously by practitioners. The clinic is snug right now, as they are constantly expanding and offering new options, but they never make me feel unwelcome and this location won't be forever as they are working on a new location that I look forward to getting to visit eventually! In summary - I highly recommend! I feel lucky to be here! I literally mention this place to anyone I know struggling with chronic illness.

I'm a chronic pain patient who had a traumatic injury a few years back. I was lucky to get on with Dr. Lau. I have more ability to function and enjoy life thanks to pain management here. Dr Lau also models lifestyle changes including diet and exercise, and she teaches about all this in classes that anyone can take on Zoom. There are daily movement classes etc too. How many specialists look at and treat the whole person?! The clinic is super hard to get ahold of, just plan and schedule well in advance! Being a responsible patient gets you respect here though too. I highly recommend this clinic for those living with chronic pain, and who want control of their life back.

Dr botteon and the crew there have gone above and beyond to help with my chronic pain. I could not recommend dr.botteon enough, very professional and caring of his patients.

Without this clinic I wouldn't of been walking waiting for my knee surgeries. The tpi injections were what kept me walking, till I had my surgeries. Now we work on my lumbar spinal stenosis

Had the pleasure of seeing Dr Rite, Leroy, and Ashleigh for chrio, physio, and kinesiology. They were very skilled and knowledgable!

Doctor recommended band-aid procedures without doing any diagnostics to identify the root cause of my issue. Told me there was no point trying to see any of their in-house practitioners (physio, kinesiology, etc.) because the wait is so long.

Dr Max Sun is THE WORST DOCTOR IVE EVER SEEN. He is so rude and rough. Not kind. Like a robot and shows no emotion. The receptionists were ok. But I feel like all the practitioners I saw were very unprofessional and not helpful at all. Very expensive too. Very disappointing but I am glad some people had benefit from this clinic. Not me that’s for sure

Loved the Dr and staff unfortunately the chairs in the waiting room are very uncomfortable!!! some worn out to where you can feel the wood structure underneath. i moved from that one right away and my other option was a 2 seater white super low armless seat. Again worn out and i had to sit in the middle not to sit lopsided. then there were a couple plastic chairs. for a pain clinic you would think the chairs would be comforting not causing discomfort. Please get new chairs!!!! Thanks