3/5 Pedro de P. 4 years ago on Google
The
property
is
a
fantastic
environment.
Very
beautiful
gardens
along
the
river
Maas
/
Meuse,
old
but
refurbished
castle
and
coach
house.
Staff
very
friendly.
And
a
very
good
and
beautiful
restaurant
on
the
same
property,
although
not
the
same
business
group.
So
why
not
a
5-star
rating
then?
Avoid
at
all
cost
the
two
suites
Adam
Love
Suite
and
Eve
Love
Suite,
next
to
the
reception,
in
front
of
the
parking
lot.
The
interior
architect
of
these
two
rooms
should
have
never
graduated.
These
rooms
have
a
bath
tub
in
the
same
open
space
as
the
bed,
but
no
shower
facility
at
all,
not
even
using
the
same
bath
tub.
As
such,
you
forgo
a
shower
or
you
splash
the
whole
room
wet.
In
25
years
of
very
frequent
business
and
private
hotel
stays
I
have
never
seen
a
more
worthless
bathroom
facility,
if
you
could
even
call
it
a
âbathroomâ.
The
next
morning
after
complaining
about
the
same,
initially
no
alternative
rooms
were
available
for
the
second
night.
After
stating
that
we
would
leave
then
and
not
pay
for
the
reserved
second
night,
we
were
given
two
much
better
alternative
rooms
with
a
proper
bathroom
with
shower.
The
second
reason
for
my
lower
rating
is
that
this
business
is
completely
understaffed.
You
start
to
feel
sorry
for
the
few
staff,
if
around
at
all,
for
the
amount
of
multitasking
they
are
required
to
do
(combination
of
reception,
bar
and
breakfast
service
done
by
one
personâŚ).
If
not
at
the
reception,
you
are
asked
to
call
the
central
number.
Once
in
the
morning
this
took
me
3
calls
and
15
minutes
in
total,
to
no
avail.
Another
time,
past
23:00
calling
the
same
number
connected
me
to
the
âBlack
Label
Hotel
Valkenburgâ,
the
person
only
spoke
English,
and
was
not
at
all
aware
that
calls
from
Kasteel
De
Doorenwerth
were
forwarded
to
the
other
hotel,
let
alone
could
help
us
to
get
in
the
tower
rooms
general
staircase
access,
with
the
access
door
closed.
Only
with
help
of
the
off-duty
restaurant
staff
did
we
discover
a
âhiddenâ
door
on
the
other
side
âcamouflagedâ
in
the
castle
wall.
So,
if
not
staying
in
the
Adam
or
Eve
Love
Suites
and
all
else
without
any
problems,
your
stay
could
be
a
truly
5-star
experience.
But
when
problems
arise
this
business
really
leaves
room
for
improvement.