The rodents / mouse running around, the unventilated rooms and the non caring staff made this one big terrible stay which had to be something unique with my wife during a business trip. The first evening we had some drinks at the bar and there were several rodents (mice) running around. On the floor but also the couches where they went between the cushions. The staff was just being funny about it and said this was going on for years. How can this be funny? Its unhealthy, unhygienic and just bad for health and wellbeing. This cannot be accepted for 5 star hotel, not any hotel for that matter. Attached photos and video. Terrible start of the stay but it gets worse. Then the room. The first night we almost had no sleep as there was simply as good as no ventilation available. We woke up feeling terrible. One thing a hotel must offer is a good night of sleep. These overpriced 20m2 cozy monastery rooms do not offer that. We got offered another room the next day late evening (10pm) but decided not to change as we opened the window all day long. With outside weather this worked but this is not a solution in winter or summer of course. The breakfast was good but way overpriced which is allright if for example pankcakes or poached eggs are included but no they are extra. I later learned after talking with management that both downstairs area and upstairs breakfast / dinner area are each day additional cleaned because of the rodents / mice running around. If I had known before I would not have taken breakfast in this unhygienic room. In their advertising it says rooms are ultra modern. See the photos. Nothing is modern about it. The room is NOT design. In conclusion I cannot recommend staying here. The mice investation seems to be normal. The overpriced uncomfortable unventilated rooms should be avoided. The staff is not caring at all and sees guests just as a quick customer. You do not feel a guest here. With over 150 nights a year in hotels this is for sure the worsed stay ever. One remark: the location and the building itself is perfect. But do park nearby for just 20% off the price.

Such a nice hotel. The beauty of a church built in the 1400s, but a modern and upscale vibe. The grounds are exquisite. The staff is friendly, knowledgeable and approachable. Everything is impeccably clean. Good location, too… close to the city center. Dinner in the courtyard was also phenomenal. This is the only place i will stay when returning to Maastricht!

Our original room (202) was without curtain/blinds and so the light of the corridor kept us awake all night. We asked to be moved and the staff member who showed us the new room told us this is a well-known problem. In both rooms, taking a shower meant that the entire floor was inundated by water (all plumbers were on strike when they completed this facility apparently). Wifi sign was either non-existent or less than 10% of what you expect. In short, a nightmare experience (not even talking about confusing information, such as being told that breakfast can only be at 11 am because of the need to spread people as a result of Corona and being told by the manager of the breakfast room that it closes at 10:45 am). The overall impression is that this hotel is totally unworthy of 5 stars and totally unworthy of being associated with the brand name Marriott. Never again!

We stayed 6 days in this hotel. The structure is fantastic, is an old monastery. However, none of the staff explained anything to us about it, compared to the other guests. We had a fine for smoking, we tried twice to be able to speak to the manager about it, but we just received an email response after 2 days. As for cleanliness, the floor was never cleaned during our entire stay. The shower gel was empty for 3 days and we had to request it. Pieces of hair and dust under our bed, malfunctioning lamp. We also realized, unfortunately late, that some breakfast products were expired. We were not treated as guests, but as if we weren't welcome. Not even goodbye when we left and no one asked us if we were fine or not. We didn't expect this kind of behavior and treatment from a Hotel of this value. Never again

A Marriott property - hotel in an old church and monastery. Definitely the most unusual and unique. The main floor with the reception was very modern and absolutely gorgeous. Disappointed that no recognition of Marriott titanium status. Room is small and no curtains on the small windows.

Friendly staff but a lot of small pieces that you would expect to have in a 5* hotel are missing like hand soup. Water exit in the shower and the door lock did not work well but were not fixed during my stay. Prices for supplementary services are very high: €35 per night for parking when you can stay for €10-15 just on the street next to the hotel, baby cot costs €30 when in other hotels it is free of charge, breakfast with very standard food €35 and so on. I have stayed there for 2 weeks and assess the price/quality ratio as pretty low. From positive side - the staff is pretty friendly.

Turning church i to a pub and a hotel?! A place of worship and hope, a religious site of Christianity desiccated like this, only depicts the decline of a country. Shame on you, Netherlands!

My third time staying here - as I had had good experiences in the past. This time it was not pleasant. Reservation staff and restaurant staff were pretentious and non- attentive. I will look for alternatives in future.

Stayed for 6 weeks solo at this hotel for business trips in the Maastricht region. Location and building are stunning. Rooms are clean, king beds are really comfy and the hotel in general is very quiet. Service was excellent and really responsive to feedback. I especially appreciate the rapidity of the reception in handling requests through email. Breakfast was amazing for 32 euros you get buffet with menu items included. Highly recommend for business trips.

A very interesting hotel. A Great gallery. So far you can get from a American chain hotel you can get. A bit over priced

My sister and I visited Maastricht in Sept 2022 and stayed at this hotel. We had an amazing stay, the staff was very welcoming and helpful. My sister needed a charger for her laptop (airport luggage fiasco) and the front desk lent her a cable to use for the duration of our stay. The hotel itself is very unique, full of wonderful art and historical features. Our room was very spacious and light, the chocolate and a hand written card were a nice touch. It is easy to walk to cafes and places of interest. I would stay here again.

The place itself is amazing, really worth going. Staff is kind and welcoming. The problem we had was that our room was not well cleaned : vent grid full of dust and toilet enamel covered with stains. Management handled the situation by according us a discount but there is no way such thing can happen in a so identified 5 stars hotel.

This ultra modern and comfy hotel hides inside the buildings of a deconsecrated church. Quirky and original, it's a warm and lovely place to stay only 5 minutes walk from the Vrijthof. Highly recommended.

My favorite hotel in Maastricht. Great for a romantic weekend, for a family, heck even my dog gets his own bed and branded doggy treats. Owners have done an amazing job of converting this space. Each room is unique and I loved the history (see photo of a formula they found inscribed on the walls, which was written by monks). The staff is amazing and took the time to share some great stories of the hotel. Even if you don't stay here it's worth a visit to marvel at the artwork they have.

Very beautiful hotel, one of a kind. Great architecture and design work, transforming old monastery building into modern eclectic design hotel

This is a wonderfully unique hotel to stay at. It is a smashing of modern and post medieval all put together. This is definitely a must see. Enjoy dining under high arches of an old church. The rooms are extremely modern. The only thing that we would have liked to have been able to do is control the temperature In our room. As explained by hotel staff, this is not possible. The rate of ventilation can be controlled; however, the temperature itself cannot be controlled.

High expectations, not met. Beautiful setting near the city center of beautiful Maastricht. However the small rooms with dust and spiderwebs in the lamps above the bed, small room where I can’t stand straight under the shower and a bed with a hard mattress. Late evening arrival in a very cold room that took forever to warmup. I pity, but inexcusable for the >400 eur, incl breakfast they charge for a night.

Hotel is good, but it has a strange design!, which some people may not like it!!

Incredible service and awesome accommodations. I ate at the restaurant as well which was super fancy (too fancy for my tastes personally). Highly recommend this hotel.

Beautiful place and very genuinely nice staff. Loved the terras in the inner court yard. A must go !!!!

I loved the experience, the only thing I didn't like was the fact the bathroom is in front of the bed and doesn't have a roof between it, so the light from the bathroom shine in all the room...The service was spectacular from the reception until the bar. Historic and elegant decoration 😁

A fantastic hotel, beautiful ambiance and very modern rooms. One of the best hotels I have ever stayed in. Clean, nice staff, but expecially the design is amazing.

Absolutely beautiful hotel with exquisite service and amenities. The room was well-equipped and very comfortable! The shower - fantastic, the floors are even heated. Our dogs were also warmly welcomed and provided treats, a comfy dog bed and even pet bags for our walks! Major bonus points! The lobby was very welcoming and lovely to relax in. My partner and I grabbed wine from the bar and enjoyed reading our books in the cozy couches. Again, the service and staff were extremely friendly and very helpful. We can’t wait to come back!

An atmosphere hotel, being inside a church. Very clean and special. But! Rooms are small, we came with 3 children and we were in 2 rooms not even close to each other. Same in breakfast - very expensive (30€ pp) but we set in different tables. The stuff smiles a lot but deliver little. Over all I was disappointed.

My expectations were surpassed as soon as I came upon the driveway -- certainly this basilica couldn't be the place where I had a two-night reservation? The outside and inside are mesmerizing, so thorough is the conversion of this historic building into a place featuring amazing hospitality. The staff were cordial and accommodating, and the breakfast service was delicious and wide ranging, featuring some Limburgse delicacies. The room was great, the sleep was comfortable, but beware there are some "gastkamers" which have steep stairs from the doorway to the bedroom; make sure you engage in advance if you can't hack such an impediment. I fully recommend this place.

Amazing place to have a dinner. Inside of big chatedral that was converted in to restaurant and a hotel. Good food and ambient. The Brazilian beef was amazing. Also the Creme Brulee was excellent. We have tasted the local Sparkling wine which personally I did not like, but Rioja wine was great.

Best hotel in Maastricht. Very good Service .nice environment and good food .We will be back again .

Stayed her with Andre Rieu travel for concert on 30th July 22!! Absolutely amazing!! Can't fault a single thing. Best hotel I've ever had the pleasure to stay in. Didn't want to leave! Thank you for a fantastic lunch,dinner,nibbles and breakfast! Of course the champagne and wines went down very nicely too! Well worth every penny! ❤️

A great hotel in an old 15th century Gothic church and monastery in the center of Maastricht - a beautiful medieval city, capital of Limburg. We stayed in a nice large room on the first floor of the monastery. The restaurant is on a raised floor in the middle of the church, and you're surrounded by the enormous lead glass windows. The hotel was added to the church by minimizing interference of the new with the old parts.

Spectaculair way to use an old church like this. it gives a serene feeling with respect for past. I'm not sure if it's worth the money for an overnight stay.

Minor issues with light switch and having a light on all night. Our room was a bit noisy early in am. Service and staff were very nice. Proseco was offered at check in.

The bones of this hotel are stunning. The location is also great. The service is absolutely top notch. Also, the morning breakfast was good, albeit 30€ per person, and the in-room toiletries were good quality. There was a Nespresso machine in the room with coffee and tea, as well as some nice chocolates. That said, the interior designer for this hotel who picked out the furnishings needs to understand that good design also needs to include comfort. It is as if the interior designer only wanted their target audience to be 21-30 year olds. However, at 350-400€ a night, the hotel should consider that maybe some older people, like myself, may want comfort as well as design. For example, all the sofas were too low. The chairs were these post-modern plastic and resin styles that were trying way too hard to be cool with zero effort to be comfortable. Another example, the ceiling light fixtures looked like large flying saucers that literally blocked some the original ceiling. The original ceiling is one of the best parts of the hotel. A third example, my room had 3 different glass doors. Each glass door was clumsy and noisy. The bathtub was painfully long and narrow, suited only to bathe a gazelle. There was also a wooden door in the room that led to nowhere, literally. Opening it only triggered a single song to play repeatedly until the door was closed. (No, I’m not kidding.) My last example, the bed. Despite having a pillow menu, which was nice, the bed itself was too soft and too low to the ground. The bed linens were good quality. In the future, I’m less likely to stay at this hotel and more likely to stop by for a drink or a coffee in the bar, which had banquettes that were one of the few comfortable places to sit. I really wanted to love this hotel. However, for all the aforementioned reasons, I just couldn’t.

We stayed here on a special package for an André Rieu concert. The staff were all very friendly and helpful. Changed our room to a ground floor room with no problem as I'd hurt my leg and stairs were a problem. A lovely room , the beds were amazing. For a ground floor room there was a wonderful looking shower over the bath. However the bath was along behind a wall, very high, no rails and absolutely no chance of either my husband or I being able to access either the bath itself or the shower. Lovely toiletries. The lunch for the group was good and plentiful, but not well organised in that there were not enough tables. It was difficult for a number of people who only had a chair to hold a plate/ glass or cup and saucer. Likewise the dinner for the group. The food and wine was very nice, although one person who was 'dairy free was not well catered for. Too many people were on each table. It was very cramped, difficult to access some seats and not easy to eat when you were 'squashed in'. Overall though I would highly recommend the whole package and experience

Very enjoyable stay once more. Lovely hotel in a restored historic building. Rooms very good. Staff welcoming and efficient. Well presented food at dinner and breakfast. Valet parking . Good Central location. Would definitely recommend and revisit. This was our second time here

This BEAUTIFUL hotel is not good for business travel, very poor wifi, and don’t expect your Marriot status to allow you what you expect amongst all other properties: lounge and breakfast are not included. Front desk staff was very nice, and professional. As someone who has stayed more 1200 nights at a marriot properties I would not recommend this hotel