1/5 yu kan H. 6 months ago on Google • 6 reviews
Avoid!
Even
the
reservation
is
confirmed,
you
may
not
really
have
a
room.
Overbooking
does
exist
at
COQ!
And
you
would
only
know
at
the
night
when
you
check-in!
A
complete
disaster!
Booked
and
confirmed
a
1-night
reservation
one
month
ago
for
my
extension
stay
in
Paris
on
the
hotel's
official
website.
Arrived
and
left
my
baggage
at
8am
on
the
check-in
day
the
1st
October,
out
for
work
the
whole
day
and
on
the
way
back
for
check-in,
I
was
contacted
by
phone
at
7pm
(yes,
11
hours
later
since
I
have
left
my
bags)
that
I
could
not
stay
at
the
hotel
because
they
found
out
that
there
was
an
oversell
of
their
booking
system!
How
PROFESSIONAL!
COQ
is
a
joke!
As
a
hotel,
it
is
the
most
basic,
the
principal,
to
manage
well
your
own
occupancy
(at
least
not
finding
out
you
oversell
at
the
check-in
day
at
7pm?!!),
and
COQ
hotel
does
allow
this
unprofessional
situation
happen.
A
big
problem
occurs
obviously
at
their
management
and
the
reception.
The
receptionist
was
nice
but
the
directrice
was
not
sincere
at
all,
she
does
not
care
about
the
hotels'
guests,
they
thought
they
have
found
a
spare
room
(at
another
sister
hotel
of
COQ)
for
me
1km
a
away
is
a
great
gift
from
them
and
I
should
thank
them
I
have
a
shelter
for
that
night.
REMARKS:
I
have
booked
a
superior
room,
I
wanted
to
make
everybody
easy
and
accepted
that
I
could
stay
at
the
single
room
(much
smaller,
but
OK
I
did
not
have
to
move
and
I
was
on
my
own),
but
the
directrice
refused
to
do
a
partial
refund,
hence
she
finally
compromised
to
issue
a
refund
of
20euros!
WOW!
How
generous!
I
was
trying
to
help
her,
however,
she
communicated
insincerely,
without
any
apology,
and
did
not
realise
all
these
happened
was
because
of
she
has
an
oversell!!!
By
forcing
a
guest
either
to
change
hotel,
or
change
into
a
much
smaller
room
at
her
hotel,
pitying
with
a
great
amount
of
20
euros...
She
is
not
human,
no
kind
gesture,
for
her
management
and
team's
fault.
Never
heard
she
say
sorry
for
the
inconvenience.
Not
once!
GOD
Bless
they
will
not
oversell
their
rooms
again
and
you
all
will
have
no
bad
surprises
at
check-in.
Used
their
dirty
toilet
at
the
basement
and
stucked
at
their
small
lobby
due
to
its
bad
management
and
oversell
issue,
I
would
say
I
am
actually
grateful
that
they
have
oversold
and
I
chose
to
change
the
hotel.
I
have
been
taken
good
care
of
at
its
sister
hotel
named
Monte
Cristo
in
the
5eme
,
the
team
at
Monte
Cristo
is
much
more
professional,
warm,
kind,
above
all,
more
human.
Good
luck
for
those
who
have
reserved!
Enjoy
your
time
at
the
unkind
COQ!
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