Worst rated Hospitals & Clinics in Royal Tunbridge Wells, United Kingdom

😠 Really awful. I tried to call the surgery for 45 minutes today, and each time I called I was put straight on hold. After 10 minutes of being on hold, the automated message changed to one saying that they were now closed, and then cut me off. I did this 4 more times before giving up and driving to th...

😠 As a NHS service this is the worst one I have ever experienced. As a mental health service they are not just inadequate/ineffective, often they make those who have reached out to them for help feel worse than before they had anything to do with Highlands house. Poor communication, a lack of empathe...

😠 I came to Sevenoaks 13 years ago and registered at this surgery. The service, starting with receptionists right through to doctors was superb. I would have recommended them to anyone. Now, however the service is virtually non existent. I can't see a doctor, phone appointment only and there's at...

😠 I was approached by Cygnet to interview for the position of Support Worker. When I arrived at Reception, my welcome was very poor and I was spoken about as though I wasn't there. I was called "She" and "Her", which I thought was very rude and unprofessional. I was treated as though it was an inco...

😠 Absolute shambles of a surgery. Have a brutal chest infection that requires antibiotics. Do an e-consult at 7.15am. At gone lunch time, a pharmacy from a chemist I don't even use calls me and tells me to come in and buy some cough syrup from her! No joke! I call the surgery direct. An hour in the qu...

😠 Been referred by nhs twice today 8:30am and 6pm have been calling them all day. Says busy! Nhs has sent them two referrals, my tooth got knocked out with the root still in. Cant eat or drink through the swelling yet they call them emergency service. Should get closed down and get a proper caring pra...

😠 I have used this surgery for 28 years now and can I say it’s performance is at an all time low. The e-consult works fine and handled promptly unless it says call to see a doctor to be then told “You cannot book appointments for any future date, call in the morning for a same day appointment which is...

😠 This review is solely about my experiences with the Crisis Line. If you want to experience a crisis, phone the Crisis Line and you will get one. And here was me thinking that they might help to de-escalate my crises. There is a culture of dismissiveness, passive aggression, surliness and truculence....

😠 On 12th April 2021 at exactly 13.42 my (autistic client) had a phone call with the receptionist regarding some print outs of her medical records. I listened to the entire conversation supporting her with it. I couldn’t believe how abusive the receptionist was. The receptionist kept claiming that my...

😠 The front desk staff are rude and you will have more luck getting through to Elvis Presley than making an appointment in the morning. Appalling service. This surgery needs professional bodies to come in and shake things up.

😠 I’d like to preface this by saying most of the professional health care staff are very nice, knowledgable and helpful; they provide a good service. However, the customer assistance and relation department is the let down, I have been hung up on, left on hold for countless calls, and faced slow, unen...

😠 I was very hopeful when my wife first came here following a dip in her mental health and needing help. But the treatment my wife has received here in the last 3 weeks has been appalling and I have been desperately trying to get her home for over a week to get her better treatment. Her community psyc...

😠 This is the most baffling practice I have ever encountered, with the most unhelpful and obstreperous receptionists and the most Byzantine appointments ‘system’. You have to call on the day for an appointment, but when you do call you are told that the appointments are all gone. You can’t book ahead...

😠 Rude staff, Kelly is her name and she is unbelievably rude!!! Really bad attitude towards customers and was arguing with me. They tell you to ring at 8:30 but they don’t answer then 2:00 and when they answer all appointments are gone. How are we ever supposed to get an appointment? 2 weeks time isn’...

😠 It's hard to get through the phone and when you finally arrive to the surgery, used to, the reception staff can be condescending and passively rude. The doctors don't listen and on one occasion used a Google to check symptoms. The box outside for prescribed medication request doesn't comply with da...

😠 AVOID! AVOID! AVOID!! Since merging with Grosvenor they have slowly gone down hill and become awful. I've been trying to get a doctors appointment for 3 weeks now, i ring dead on 8.30am and after being put on hold for 20mins they say there's only emergency appointments left. HOW?! When I request an...

🫤 There are a few things to say about the practice. The doctors and nurses here are amazing. Lorraine especially. However, it's impossible to get an appointment when you need one, or even to get through on the phone line. And sometimes the ladies on the front desk can be cold and dismissive and someti...

😠 I really don’t like leaving negative reviews but it has got to the point where I feel like I have no choice. Every single interaction with them is negative and stressful. I really do not recommend them as a GP. I will explain using today’s example but there really has been so many examples I can use...

👍👍 I was really worried about leaving my GP surgery in Tunbridge Wells and joining Woodlands when i moved to Paddock Wood. However I couldn't be more happy that I finally registered here. Dr Harris is wonderful she is attentive and genuinely caring. I would recommend Dr Harris and Woodlands Health Cent...

🫤 Most helpful surgery I've ever been to. (2022 update) I have to edit my review as I have seen the service change over the past 2 years. Recently had some palpitations and had to see the doctor. I had to chase up my ECG results from June and have been calling the surgery frequently but they cannot te...