Worst rated Fitness Clubs & Gyms in London, United Kingdom

😠 DO NOT SIGN UP! They are charging £65+ for extremely outdated AND broken equipment (surely this is a health and safety hazard?!) plus they have recently CLOSED the jacuzzi for good. The gym floor is atrocious - there is wooden flooring, the gym mats are stuck to the floor with hazard tape and the we...

😠 Probably the worst customer service ever. I'll keep it short. Paid membership, IT system so bad it doesn't work and unable to get member prices or benefits. Email to solve problem, no response. Try again, 4 week later get some response as I request full refund. The helpdesk agent "Claire" seemed onl...

😠 I have been a member of this gym for 17 years. This gym is going down hill FAST, Management need to get rid of Danielle the manager she is very rude and have no people skills. She needs to get a job in the market where she better skilled. Danielle is not suited to work for this establishment.

😠 Truly dreadful in every way. Firstly the service. The first time I went in I was openly mocked by those at the front desk. Since that day I've seen staff treat customers with genuine contempt or just ignore them. 50% of the team just don't seem to understand how to make customers feel welcome and h...

😠 Bromley Council appear to be poor at operating this contract. No penalties for poor performance. Contract needs terminating and retendering. Don't always award to cheapest tender unless the council staff can manage them which they clearly cannot at present

😠 Management don’t care and staff seem to have a habit of stealing from members lockers and when brought to light with management such as Marc and jo nobody had made an effort to do anything ! As well as this they have zero customer service skills what do ever ! All you’ll get is the next manager rai...

😠 We’ve had Vitality insurance for some time now. Contacting them is impossible, even logging in is a major hassle, I run and cycle 3-6 times every week and none of the work outs will upload which is very convenient for them as that would reduce out premiums. We’ve looked into it and for major claims...

👍👍 I was apprehensive about this place coz I thought they'd be gym equipment everywhere and as a plus size person gyms are always intimidating. Talking about plus size I thought this place would be discriminatory but the staff was friendly and nice and that already made me feel good. The check In syste...

😠 Absolutely ridiculous, broken down facilities, closing down early, kicking people out of the pool due to "rota errors", rude deputy manager absolutely clueless about what is happening on site. First week of membership and not impressed by how it is run. Classes taking whole facilities scheduled for...

😠 My strong advice to anyone considering undertaking a PT course at YMCA Fit is DON’T. To lead with a positive, the teaching on the courses is first rate. I cannot thank Trish, Teresa, and Mark enough for their tireless and excellent teaching. They really try their best to help you and present the in...

😐 Why people who equipped this place with such "Gym" can't understand that we need just some pull/push up bars. Not this bunch of useless stuff. This is so simple and obvious

😠 Awful. Has slipped in standards terribly over the last few years. Dirty, old equipment, the hot water hasn't worked for 2 months or so and there are about 20 different reception staff over last 18 months, with only 3 PTs (who are never there). It's like a revolving door of staff I am pretty sure I...

😠 They charge extremely expensive for a low range gym and a couple of not accessible classes. Jacuzzi has been closed for couple years now, and swimming pool hasn't worked for few weeks too. They promised it would be open last Friday, turned up there with there being a construction site. Absolute wast...

🫤 The gym itself is OK. The manager was a little rude to me when it reopened after the first lockdown. The trouble is when you put yourself on waiting lists for classes, and someone then cancels the night before for a morning class, you might not realise you have a place. So if you don’t turn up it’s...