Worst rated Housing associations in United Kingdom

😠 Really poor customer service by the lady at the end of the phone. I have no power in any of my sockets in the kitchen. Power to the rest of the house and the lights but just not the sockets in the kitchen which means no boiler no cooker and the food defrosting in the fridge freezer so i need an elec...

😠 Absolutely appalled by the cruelty and neglect inflicted by EMH. My 90 year old grandmother has been a tenant for over 40 years, has always paid her rent on time. Her house has been a sanctuary for a large portion of her life and she took very good care of it. At the end of last year, her header ta...

😠 Selling our shared ownership property has been the worst experience ever and guess what, optivo are the ones who are stopping us selling at the last minute. 2 years ago we applied and gave notice to sell our house, 8 months ago we found a buyer and today on our deadline we won’t have sold our house...

😠 Please avoid. Worse housing association ever. Very rude and unhelpful staff once you become a tenant. Duty of care is non-existent. I reported a leakage issue 6 months ago and it is still going on. Their plumbers and builders come have a look and promise to ring back next day but they never. We had...

😠 Great houses but the repairs section is totally a waste of time. Promises made are never kept, over 4 months waiting for a shower built by them then written off as a mistake to be returned to its original condition. It took a year for them to replace a door on cupboard after 5 attempts they eventua...

😠 Since they took over our estate has gone to pot. I've lived here 62 years and never known it as bad. They are useless at sorting out anti social neighbours and seem to move plenty in. They take far too long to do repairs. The opinion on my estate is that they're only interested in the rent. They car...

😠 Without Prejudice. Been asking for help for over 3 years with the state of the property, work only just started late last year, they keep cancelling other jobs and moving ours to later dates. Other properties that have come empty or have tenants in, have had new bathrooms, new kitchens and new doors...

😠 Possibly the worst council in UK. I don’t understand why working class get offered the most rubbish flats in the worst areas when they should have better housing in better areas because they afford rent , pay tax and are always better neighbours . Jobless lot with antisocial behaviour get to have ba...

😠 Hmmm after battling 5 years I finally had my kitchen done! But . . . . It’s worse than before! Broken unite before they had even left, panted over holes and cracks instead or filling and sanding flooring laid over old flooring oh and the floor doesn't even match!!! Plus the workmen even said they h...

😠 I been living in their house for 10 years now... After all that time there was no house improvment , kitchen units in bad state, front door just need a good kick to break them , still got old gas boiler with massive water tank.... If you live in privet landlord that look after you, placed for people...

🫤 Every time you ring, for any reason, they tell you how busy the are, so can you tell me why they would take time to send emails about the money they have received for things like money saving energy etc. I received an email 12 days ago about insulation and if I was interested to ring them. I rang im...

😠 Unbelievably bad service. I've given 1 star because I have to give 1 star at the very least. I have rang OH at least 6 occasions since November 2020 to get my roof that is leaking sorted out and a replacement shed door, each time they have me on the phone between 20-50 minutes. I am so frustrated w...

😠 You can basically do what you want, when you want to who you want how you want and they don't care, but miss a rent payment and you will know about it.

😠 Criminal people and unprofessional people. They are known for bullying, false information and opinion. Liars and refusing your rights causing problems in people lives and blackmailing. All your info is given out to third parties and doesn't take in to account of people disabilities. If they do they...

😠 I could list a whole host of issues I've had with them but the worst one for me is that a little while ago I was struggling to pay my rent so phoned to ask for help and arrange a payment plan. I did get the payment plan in the end but not before the income manager spoke to me like I'm some kind of c...

👍👍 I work for the company which is now called Clarion Housing Association. They are one of the better Housing Associations and do help their tenants. Any delays are usually caused by third party contractors. Staff are friendly and approachable. Good company to work for.

😠 A housing association with uncaring staff in offices. Only customer service staff are caring. No one answers the phones, go there in person, and reception permanently CLOSED! They keep saying there is nothing they can do to help me with a problem, totally and utterly useless. It is supposed to have...

😠 23/1/24 Been told apex across our roof is completely broken and needs replacing, god knows how long it’s been broken for because WDH do not maintain buildings just wait till they are completely broken. Still waiting for our roof to be fixed. In the mean time we have multiple rats living in our loft...